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PING the az super go guy
ok sorry I can't remember your name... ;-(
this was an interesting comment about your sto Or is it your store? " The store in Tucson is big - but unless you are (1) male (2) 20-30 years old and (3) have the gaunt Lance Armstrong look, you are invisible to salespeople. Grrrr... They don't "get" that we are the ones with the $$$ !!!" I hope you were off that day. "We" being females. Penny |
PING....that's John Morgan
ok sorry I can't remember your name... ;-(
this was an interesting comment about your sto Or is it your store? " The store in Tucson is big - but unless you are (1) male (2) 20-30 years old and (3) have the gaunt Lance Armstrong look, you are invisible to salespeople. Grrrr... They don't "get" that we are the ones with the $$$ !!!" I hope you were off that day. "We" being females. Penny I would guess that is probably the case with most shops. -- Slacker |
PING the az super go guy
Funny you should mention this right now but last Monday I was in the local
Supergo shop here in the Phoenix area and one of the salespeople that I recognized from past visits was getting royally chewed out by one of the managers. I only overheard part of the scolding but in general he was trying to explain to him that he needed to learn that the customer should be more than just a dollar sign to him and he needed to learn to try to be more customer service oriented. Now I thought this was kind of odd to hear coming from anyone at that type of store because I have always felt that going there was more for $ savings and understanding the trade off would be almost no customer service. Anyhow I was kind of glad to see that they or someone there considers customer service important. Just a few of my thoughts. Rickb " |
PING the az super go guy
On Mon, 15 Sep 2003 07:39:51 -0700, Rick B penned:
Funny you should mention this right now but last Monday I was in the local Supergo shop here in the Phoenix area and one of the salespeople that I recognized from past visits was getting royally chewed out by one of the managers. I only overheard part of the scolding but in general he was trying to explain to him that he needed to learn that the customer should be more than just a dollar sign to him and he needed to learn to try to be more customer service oriented. Now I thought this was kind of odd to hear coming from anyone at that type of store because I have always felt that going there was more for $ savings and understanding the trade off would be almost no customer service. Anyhow I was kind of glad to see that they or someone there considers customer service important. Just a few of my thoughts. Rickb " Even bargain-oriented businesses usually need to rely on return customers ... and it seems to me that a large portion of mountain-bikers are folks with disposal income who would rather be treated well than save a buck or two. (That may just be the folks to whom I've been exposed, though.) Actually, I do a "management study group" at work, which is basically a book club with free lunch. A number of the books have pointed out that successful businesses never rely on a single competitive edge -- because when someone else figures a way to beat you at your own game, you're hosed. -- monique My pointless ramblings: http://www.bounceswoosh.org/phorum/index.php?f=6 |
PING the az super go guy
ok sorry I can't remember your name... ;-(
this was an interesting comment about your sto Or is it your store? " The store in Tucson is big - but unless you are (1) male (2) 20-30 years old and (3) have the gaunt Lance Armstrong look, you are invisible to salespeople. Grrrr... They don't "get" that we are the ones with the $$$ !!!" I hope you were off that day. "We" being females. Hi Penny. That's actually not my store, they just bought out a store in Tucson and assimilated it into the corporate structure. It's called Supergo, but I'm sure they're still struggling with the changeover down there. Basically what it comes down to is... some people love Supergo and come away with excellent customer service and great prices, other people hate us for whatever reasons they have. I think we're a lot like any small bike shop, really. Some people get overlooked because the store is so busy, but it seems more likely you'd get offended because our sales people won't leave you alone. Since Supergo was sold to Performance Bike, the "family owned" feel has been slipping a bit, since new policies are directed a bit more toward the bottom line. That is, $$$. As long as I work there I'll try to give the best customer service I can, but I hope you don't expect me to take responsibility for my whole store, or worse, all of Supergo. -John Morgan |
PING the az super go guy
Funny you should mention this right now but last Monday I was in the local
Supergo shop here in the Phoenix area and one of the salespeople that I recognized from past visits was getting royally chewed out by one of the managers. I only overheard part of the scolding but in general he was trying to explain to him that he needed to learn that the customer should be more than just a dollar sign to him and he needed to learn to try to be more customer service oriented. Now I thought this was kind of odd to hear coming from anyone at that type of store because I have always felt that going there was more for $ savings and understanding the trade off would be almost no customer service. Anyhow I was kind of glad to see that they or someone there considers customer service important. Just a few of my thoughts. Rickb Cool. I know who you're talking about. =) You're right, some of the salespeople at my store really need replacing, since they really have no interest in the sport and could just as well be selling used cars. They are just collecting a paycheck. However, there are some awesome employees there, who love and promote the sport. It is these people you need to talk to if you expect good customer service. It's a two-way street, however. We might have a couple sales people with problems, but as a "bargain" store, we attract the worst kind of customers too. If you don't believe me, just come in when we have a sale. -John Morgan |
PING the az super go guy
"John Morgan" wrote in message news:WMm9b.54820$cj1.2650@fed1read06... ok sorry I can't remember your name... ;-( this was an interesting comment about your sto Or is it your store? " The store in Tucson is big - but unless you are (1) male (2) 20-30 years old and (3) have the gaunt Lance Armstrong look, you are invisible to salespeople. Grrrr... They don't "get" that we are the ones with the $$$ !!!" I hope you were off that day. "We" being females. Hi Penny. That's actually not my store, they just bought out a store in Tucson and assimilated it into the corporate structure. It's called Supergo, but I'm sure they're still struggling with the changeover down there. The store in Tucson was a Full Cycle, and they had pretty good costomer service. Not Great but OK. It seems to me like most of the helpful staff is still there. Another Full Cycle is now a Performance store. Basically what it comes down to is... some people love Supergo and come away with excellent customer service and great prices, other people hate us for whatever reasons they have. Most people I know like Supergo and Performance OK, but they realize that costomer service is on the low end. We shop there for the prices that a HUGE store with a huge inventory can offer. Supergo has a the big time buying power to do complete factory buyouts. Then they can cut prices on that item in order to move it My bike is a prime example. Supergo bought out all the remaining 2002 Kokopelli's from Yeti. I bought from a small shop in Colorado who admited that they could not compete with Supergo pricewise, so they just wanted to move their remaining stock. Because they were a small shop, they did alot of upgrades that Supergo would not do (Avid disks, mavic rims, XT shifters, levers and cassette) all at a reasonable price. Some people hate Supergo simply because its size has driven alot of small LBS's out of buisness. I think we're a lot like any small bike shop, really. Some people get overlooked because the store is so busy, but it seems more likely you'd get offended because our sales people won't leave you alone. ??? I cant agree with that Since Supergo was sold to Performance Bike, the "family owned" feel has been slipping a bit, since new policies are directed a bit more toward the bottom line. I cant really say I ever felt the "Family Owned " feeling about Supergo. However, I bought alot of stuff from them due to their prices. That is, $$$. As long as I work there I'll try to give the best customer service I can, but I hope you don't expect me to take responsibility for my whole store, or worse, all of Supergo. Fair enough Todd Brown -John Morgan |
PING the az super go guy
John Morgan scrawled in bright red lipstick:
I hope you don't expect me to take responsibility for my whole store, or worse, all of Supergo. -John Morgan Of course I expect you to assume full responsibility!! NO, ,I just pasted that from another forum just as an FYI. Not that you have any control... we know that was your day off. ;-) 1¢ |
PING the az super go guy
John I didn't know you worked there I will ask to meet you next time I'm in.
"John Morgan" wrote in message news:WMm9b.54820$cj1.2650@fed1read06... ok sorry I can't remember your name... ;-( this was an interesting comment about your sto Or is it your store? " The store in Tucson is big - but unless you are (1) male (2) 20-30 years old and (3) have the gaunt Lance Armstrong look, you are invisible to salespeople. Grrrr... They don't "get" that we are the ones with the $$$ !!!" I hope you were off that day. "We" being females. Hi Penny. That's actually not my store, they just bought out a store in Tucson and assimilated it into the corporate structure. It's called Supergo, but I'm sure they're still struggling with the changeover down there. Basically what it comes down to is... some people love Supergo and come away with excellent customer service and great prices, other people hate us for whatever reasons they have. I think we're a lot like any small bike shop, really. Some people get overlooked because the store is so busy, but it seems more likely you'd get offended because our sales people won't leave you alone. Since Supergo was sold to Performance Bike, the "family owned" feel has been slipping a bit, since new policies are directed a bit more toward the bottom line. That is, $$$. As long as I work there I'll try to give the best customer service I can, but I hope you don't expect me to take responsibility for my whole store, or worse, all of Supergo. -John Morgan |
PING the az super go guy
"Penny S" wrote in message
... | " | The store in Tucson is big - but unless you are (1) male (2) 20-30 years old | and (3) have the gaunt Lance Armstrong look, you are invisible to | salespeople. Grrrr... They don't "get" that we are the ones with the $$$ | !!!" I'm not sure if any of you live in southern California, but if you do there is an excellent bike shop that is worth the drive called Orange Cycle in ....well...Orange, CA. It's a large LBS the size of supergo, but what stands out is their customer service. It's family-owned and run. I recently purchased a Specialized Expedition Elite (along with some better mods) for a "cruising" bike and got a great deal on it ($260). Sure it's my cheapest and lowest grade bike I own (or ever will), but as long as I have owned it they have always freely adjusted, modified, fixed, etc anything on it for me, even my fiancée's Lotus road bike (talk about ancient =P). You can basically sit around the store and just chat with the employees about anything related to bikes (this is where I got most of my "wrench" information). This is highly contrasted to supergo. I'm a musician and find that supergo is harder to get help (for more than 5 seconds) than Guitar Center without first saying that you want to spend alot of $$$. Try going up to a supergo employee and asking about the best fork sus PSI levels are for certain terrain types. Back to Orange Cycle. Take your bike in sometime and be impressed. Side note: I wanted to know if anyone has every had this problem before. I was riding behind a stranger (not partner) pansy road biker on a close trail near me. The entire time I'm drafting (yes, I'm an ass), he's passing gas. And not like "toot" "toot", I mean full throttle machine gun farts for like 10 minutes. |
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