On 31/07/2020 07.49, Sepp Ruf wrote:
AMuzi wrote:
On 7/30/2020 6:58 PM, wrote:
On Thursday, July 30, 2020 at 10:37:46 AM UTC-7, AMuzi wrote:
On 7/30/2020 10:39 AM, wrote:
On Thursday, July 30, 2020 at 8:22:42 AM UTC-7, AMuzi wrote:
On 7/30/2020 10:02 AM, wrote:
On Thursday, July 30, 2020 at 6:53:26 AM UTC-7, Tosspot
wrote:

If they need to adjust it, never, ever, take it back.

What you are saying is that you do not know anything
about truing a wheel. So your advice is questionable to
say the least. Riding a bike, especially those with
carbon wheels, beds the spoke nipples, also spoke tension
bends the rim differently on a stand than on the road
under the jarring of the potholes and bad roads and
almost always requires a minor straightening after a
hundred miles or so

Why would carbon wheels behave differently?

That's ridiculous. If we had to ship new wheels back here
and then out again we'd be out of business.

Mr Tosspot had it exactly right that rework means it wasn't
built well to start.



All you're saying is that your customers are willing to
accept a mm or two out of true or round.


No, they would scream bloody murder[1]. And they would be
right.

[1] American English translation = 'refund'

I'm having a little problem with your claim. Since I had my
Madone in the shop a couple of weeks ago the owner told me to
bring it back in a couple of weeks so that they could check
everything and TRUE THE WHEELS. Now Robby was one of the
mechanics for 7/11 when Andy Hampsten won the Giro and in those
days they would build all of their own wheels. So it isn't as if
he isn't familiar with wheel building. Robby's shop is called
"Wheelworks"


When Mr Hampsten and his brother worked for me, they were taught by
my head wheelbuilder at the time, Mr J K Herro. Andy knows wheels.
If a wheel isn't reliable and stable for 100 miles, most classics
stages are impossible. I'm not besmirching your local shop, but 100
miles is a small interval for a new wheel.

Aren't there non-tech reasons for inviting buyers back?

* Trying to cover their behinds against any wheel-related legal
nonsense

* Trying to make the customer feel grateful for "free service,"
especially if his riding buddies boast that their (sloppy) shops
offer "free checks and fine-tunings" after x miles or weeks?

* Creating an opportunity to find something else to sell, fix, or
tune before the customer decides that the shop is at fault for
something he bought and is not completely pleased with?


I hadn't thought of this and I reckon Sepp is right. No wheel builder
advertises up front he/she is building **** wheels, it seems a likely
way of getting the customer back into the shop with the added fillip of
"Didn't I build those wheels well, they haven't budged a tenth!".

There's a reason I'm not in marketing :-(