On Mon, 15 Sep 2003 07:39:51 -0700, Rick B penned:
Funny you should mention this right now but last Monday I was in the local
Supergo shop here in the Phoenix area and one of the salespeople that I
recognized from past visits was getting royally chewed out by one of the
managers. I only overheard part of the scolding but in general he was
trying to explain to him that he needed to learn that the customer should be
more than just a dollar sign to him and he needed to learn to try to be more
customer service oriented. Now I thought this was kind of odd to hear
coming from anyone at that type of store because I have always felt that
going there was more for $ savings and understanding the trade off would be
almost no customer service. Anyhow I was kind of glad to see that they or
someone there considers customer service important.
Just a few of my thoughts.
Rickb
"

Even bargain-oriented businesses usually need to rely on return
customers ... and it seems to me that a large portion of mountain-bikers
are folks with disposal income who would rather be treated well than
save a buck or two. (That may just be the folks to whom I've been
exposed, though.)

Actually, I do a "management study group" at work, which is basically a
book club with free lunch. A number of the books have pointed out that
successful businesses never rely on a single competitive edge -- because
when someone else figures a way to beat you at your own game, you're
hosed.

--
monique

My pointless ramblings:
http://www.bounceswoosh.org/phorum/index.php?f=6