Kryptonite tubular lock exchange

Well, I for one am impressed with their response.... Waiting a month
is a drag, but I don't know if they could do much better considering
that the new products were just coming out now anyway....


http://www.kryptonitelock.com/inetis...=urgent_update


KRYPTONITE OFFERS FREE PRODUCT EXCHANGES TO ALL CURRENT OWNERS OF
KRYPTONITE TUBULAR CYLINDER LOCKS

If you currently own a Kryptonite tubular cylinder lock and are
concerned about the security of this lock, Kryptonite will exchange
this lock for you with a comparable non-tubular cylinder lock.

To participate in the exchange program, please send an email to


You will receive an auto response asking you for information including
your name, address and lock type. It will also give you information on
exchanging your lock. Kryptonite will pay the postage for all
exchanges. Please note that this email address sends an auto response
– do not send questions to this email address as it is not monitored.
If you have questions, please send an email to

We expect locks to begin shipping in mid-October.

Wed, 22 Sep 2004 22:14:17 -0700,
,
Dan Daniel wrote:

Well, I for one am impressed with their response.... Waiting a month
is a drag, but I don't know if they could do much better considering
that the new products were just coming out now anyway....

Waiting a month isn't an option for people who rely on their bikes
being where they left them. We had to get another type of lock
yesterday. Good luck finding one in a bike shop.

If the replacement from Kryptonite is free and not too much hassle
lots of people will take the offer. Others who are satisfied with
their alternate lock won't bother if it's a hassle.

I figure that a large number of Kryptonite's recent customers won't be
needing their new locks until spring anyhow.

I think Kryptonite is doing a credible job staunching the hemorage.

They'd better hope they don't anger too many of their customers who
didn't qualify for a replacement. Or they may find themselves in a
class action if it can be proved they knew of the hack.

It's impossible for me to believe they haven't known for a long time.
--
zk

It's impossible for me to believe they haven't known for a long
time.

I hear you.


--

_______________________ALL AMIGA IN MY MIND_______________________
------------------"Buddy Holly, the Texas Elvis"------------------
in.edu__________

Thu, 23 Sep 2004 02:27:02 -0400, , "Eric
S. Sande" wrote:

It's impossible for me to believe they haven't known for a long
time.

I hear you.

I also found it suspicious that the exposé happened to coincide with
the introduction of their new line of consumer products employing the
improved technology they've been using in their professional grade
products for years.

But, their replacement offer reads to be comprehensive.
OTOH, my Krypto clone is a write off AFAIK.
--
zk

OTOH, my Krypto clone is a write off AFAIK

Don't worry about it.

The **** was junk anyway, that's why we all ways took other
measures to protect our bicycles. Relying on some compromised U-Lock
all ways took second place to locking and parking indoors.

As far as I'm concerned this is a tempest in a teapot.

--

_______________________ALL AMIGA IN MY MIND_______________________
------------------"Buddy Holly, the Texas Elvis"------------------
in.edu__________

Thu, 23 Sep 2004 02:55:45 -0400, ,
"Eric S. Sande" wrote:

OTOH, my Krypto clone is a write off AFAIK

Don't worry about it.

The **** was junk anyway, that's why we all ways took other
measures to protect our bicycles. Relying on some compromised U-Lock
all ways took second place to locking and parking indoors.

I relied on it every day for my regular trips. I felt secure parking
in known high theft areas. It's a rugged clone of their NYC lock.
At 1.6 kilos it wasn't exactly **** until this hack hit the streets.

As far as I'm concerned this is a tempest in a teapot.

All I know is I'm going to get another U-Lock for its convenience.
--
zk

Marc Slemko wrote:
|| In article , Dan Daniel
|| wrote:
||| Well, I for one am impressed with their response.... Waiting a month
||| is a drag, but I don't know if they could do much better considering
||| that the new products were just coming out now anyway....
||
|| I agree that it is good that they have decided to replace locks which
|| may be more vulnerable than they should be.
||
|| Unfortunately, because their offer is one of "send it in to us and
|| we will send you back a replacement first come first served whenever
|| we have stock available" it is pretty useless for anyone who, say,
|| uses their lock.
||
|| Even if you are comfortable using your current lock until you can
|| send it in, having to wait an arbitrary and unspecified time to get
|| it back isn't very practical unless you buy another lock.

Does anyone know if their offer applies to Krypto locks sold by companies
like Trek?

I have a Trek version (Kryptonite is written all over it and I've had it for
a year) of the U-lock that I would like replaced (in case I find reason to
use it in the future). I don't use the lock (it was unopened until I read
this offer) so I don't mind waiting. I sent in the info already, so i guess
I'll find out soon if their offer extends to people in my situation.

On 23 Sep 2004 16:58:34 GMT, Marc Slemko wrote:

In article , Dan Daniel wrote:
Well, I for one am impressed with their response.... Waiting a month
is a drag, but I don't know if they could do much better considering
that the new products were just coming out now anyway....

I agree that it is good that they have decided to replace locks which
may be more vulnerable than they should be.

Unfortunately, because their offer is one of "send it in to us and
we will send you back a replacement first come first served whenever
we have stock available" it is pretty useless for anyone who, say,
uses their lock.

Even if you are comfortable using your current lock until you can send it
in, having to wait an arbitrary and unspecified time to get it back isn't
very practical unless you buy another lock.

There could be an exchange program happening at dealers directly. This
makes the most sense. Kryptonite is not set up for distributing
individual locks. They would probably hire an outside firm to handle
the swaps. If they can get the dealers to play along, they save the
postage, use existing channels, and the dealers get some satisfied
customers. Seems like the way to go to me. Well, see what happens in
the next few days. They don't even have the locks to exchange yet...

On Wed, 22 Sep 2004 22:14:17 -0700, Dan Daniel
wrote:

Well, I for one am impressed with their response.... Waiting a month
is a drag, but I don't know if they could do much better considering
that the new products were just coming out now anyway....

What I would like to know is who pays for postage to send the locks to
Kryptonite? Could make it not worh it.

Fri, 24 Sep 2004 18:41:08 GMT,
, Thad O
wrote:

Well, I for one am impressed with their response.... Waiting a month
is a drag, but I don't know if they could do much better considering
that the new products were just coming out now anyway....

What I would like to know is who pays for postage to send the locks to
Kryptonite? Could make it not worh it.

Had you read the page linked in his original message it would have
informed you:
" Kryptonite will pay the postage for all exchanges."

http://www.kryptonitelock.com/inetis...=urgent_update
--
zk