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Frame guarantee question
The frame on my Gary Fisher cheapo mountain style bike broke even
though I never rode it off road. I probably put on thirty thousand miles over almost five years. The bike shop is in the process of taking care of the free replacement even though I have to pay to have parts changed which ten years ago I would have done myself, but as I get older I do not have the patience for such things. My question is that the bike shop person said that the seat post on my old frame may be a different size than on the new frame. If it is I would have to pay for a new seat "stem." I think Gary Fisher should pay for it since they changed sizes not me. If a part is worn out then I would agree to pay for it, but if they standardize sizes to save on inventory costs, why should their savings come from me. Tom |
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#2
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Frame guarantee question
Quit crying- youre getting a fresh ride for little $$$ after getting
your $$$ worth from the first frame. If the shop wants to rip you on a seatpost get one mail order for under $20!!!!! On Jun 26, 4:53*pm, " wrote: The frame on my Gary Fisher cheapo mountain style bike broke even though I never rode it off road. I probably put on thirty thousand miles over almost five years. The bike shop is in the process of taking care of the free replacement even though I have to pay to have parts changed which ten years ago I would have done myself, but as I get older I do not have the patience for such things. My question is that the bike shop person said that the seat post on my old frame may be a different size than on the new frame. If it is I would have to pay for a new seat "stem." I think Gary Fisher should pay for it since they changed sizes not me. If a part is worn out then I would agree to pay for it, but if they standardize sizes to save on inventory costs, why should their savings come from me. Tom |
#3
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Frame guarantee question
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#4
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Frame guarantee question
wrote in message
... | The frame on my Gary Fisher cheapo mountain style bike broke even | though I never rode it off road. I probably put on thirty thousand | miles over almost five years. The bike shop is in the process of | taking care of the free replacement even though I have to pay to have | parts changed which ten years ago I would have done myself, but as I | get older I do not have the patience for such things. My question is | that the bike shop person said that the seat post on my old frame may | be a different size than on the new frame. If it is I would have to | pay for a new seat "stem." I think Gary Fisher should pay for it since | they changed sizes not me. If a part is worn out then I would agree to | pay for it, but if they standardize sizes to save on inventory costs, | why should their savings come from me. | | Tom If your frame is 30,000 miles and 5 years old, and the only thing you're being charged for is a seatpost, you're probably doing pretty darned good. In general cables & housings will require replacement. For what it's worth, the bike shop gets no labor compensation for a warranty frame exchange on a bike that's more than a year old, and the amount that they do offer (for newer frames) is so small that it's hardly worth the shop processing the paperwork. Something like $15 I think, for a job that might take a couple hours. In any event, while it's in the shop, I'd have them replace the handlebar & stem as well. 30k miles is well beyond what I would consider a reasonable lifespan for those parts, particularly considering what happens if they fail. And the seatpost? Might not be such a bad thing that they replaced that as well. Out of curiosity, are you having the work done by the same shop that sold you the bike? --Mike-- Chain Reaction Bicycles www.ChainReactionBicycles.com |
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Frame guarantee question
I've moved so I cannot.But if you purchased a car with a guarantee all
the dealers would be available to service it. Tom Out of curiosity, are you having the work done by the same shop that sold you the bike? --Mike-- * * Chain Reaction Bicycleswww.ChainReactionBicycles.com |
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Frame guarantee question
wrote in message
... Tom Out of curiosity, are you having the work done by the same shop that sold you the bike? --Mike-- Chain Reaction Bicycleswww.ChainReactionBicycles.com I've moved so I cannot.But if you purchased a car with a guarantee all the dealers would be available to service it. Bikes are not cars. Car dealerships actually make money performing warranty repairs. Bike shops do not. That can account for a significant difference in how a "warranty" situation might be treated between the shop that sold a bike and someone else. --Mike-- Chain Reaction Bicycles www.ChainReactionBicycles.com |
#7
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Frame guarantee question
Another reason why mail order makes sense. An authorized dealer
should take care of customers On Jun 28, 12:44*am, "Mike Jacoubowsky" wrote: wrote in message ... Tom Out of curiosity, are you having the work done by the same shop that sold you the bike? --Mike-- Chain Reaction Bicycleswww.ChainReactionBicycles.com I've moved so I cannot.But if you purchased a car with a guarantee all the dealers would be available to service it. Bikes are not cars. Car dealerships actually make money performing warranty repairs. Bike shops do not. That can account for a significant difference in how a "warranty" situation might be treated between the shop that sold a bike and someone else. --Mike-- * * Chain Reaction Bicycleswww.ChainReactionBicycles.com |
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Frame guarantee question
Out of curiosity, are you having the work done by the same shop that
sold you the bike? --Mike-- Chain Reaction Bicycleswww.ChainReactionBicycles.com I've moved so I cannot.But if you purchased a car with a guarantee all the dealers would be available to service it. Bikes are not cars. Car dealerships actually make money performing warranty repairs. Bike shops do not. That can account for a significant difference in how a "warranty" situation might be treated between the shop that sold a bike and someone else. Another reason why mail order makes sense. An authorized dealer should take care of customers I'm not seeing the logic here. An authorized dealer *will* take care of customers, but only to the extent of the warranty. How is this in any way shape or form different from mail-order? Is a mail-order bike company going to fly a mechanic out to change the parts over for you? If the bike had been brought back to the place of purchase, the service rendered might well have been above & beyond what is required by the warranty. That was the point I apparently didn't make very well. A good local bike shop maintains a sense of ownership in a product long after it's been sold. --Mike Jacoubowsky Chain Reaction Bicycles www.ChainReaction.com Redwood City & Los Altos, CA USA wrote in message ... Another reason why mail order makes sense. An authorized dealer should take care of customers On Jun 28, 12:44 am, "Mike Jacoubowsky" wrote: wrote in message ... Tom Out of curiosity, are you having the work done by the same shop that sold you the bike? --Mike-- Chain Reaction Bicycleswww.ChainReactionBicycles.com I've moved so I cannot.But if you purchased a car with a guarantee all the dealers would be available to service it. Bikes are not cars. Car dealerships actually make money performing warranty repairs. Bike shops do not. That can account for a significant difference in how a "warranty" situation might be treated between the shop that sold a bike and someone else. --Mike-- Chain Reaction Bicycleswww.ChainReactionBicycles.com |
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Frame guarantee question
You need to start thinking in an automotive sense. ANY Ford dealer
will do warranty work usually without grief. Most people would bring a bike back to where it was bought but sometimes its not practical. If I were to be lucky enough to relocate to CA I would find it difficult to bring a bike back to NJ for service. My point about mail order is that I find it cheaper and more convenient to order bikes parts etc than to deal with LBS attitude and poor selection/high prices. Thaere is probably agood reason the OP used a different shop. On Jun 28, 4:09*pm, "Mike Jacoubowsky" wrote: Out of curiosity, are you having the work done by the same shop that sold you the bike? --Mike-- Chain Reaction Bicycleswww.ChainReactionBicycles.com I've moved so I cannot.But if you purchased a car with a guarantee all the dealers would be available to service it. Bikes are not cars. Car dealerships actually make money performing warranty repairs. Bike shops do not. That can account for a significant difference in how a "warranty" situation might be treated between the shop that sold a bike and someone else. Another reason why mail order makes sense. *An authorized dealer should take care of customers I'm not seeing the logic here. An authorized dealer *will* take care of customers, but only to the extent of the warranty. How is this in any way shape or form different from mail-order? Is a mail-order bike company going to fly a mechanic out to change the parts over for you? If the bike had been brought back to the place of purchase, the service rendered might well have been above & beyond what is required by the warranty. That was the point I apparently didn't make very well. A good local bike shop maintains a sense of ownership in a product long after it's been sold. --Mike Jacoubowsky Chain Reaction Bicycleswww.ChainReaction.com Redwood City & Los Altos, CA USA wrote in message ... Another reason why mail order makes sense. *An authorized dealer should take care of customers On Jun 28, 12:44 am, "Mike Jacoubowsky" wrote: wrote in message .... Tom Out of curiosity, are you having the work done by the same shop that sold you the bike? --Mike-- Chain Reaction Bicycleswww.ChainReactionBicycles.com I've moved so I cannot.But if you purchased a car with a guarantee all the dealers would be available to service it. Bikes are not cars. Car dealerships actually make money performing warranty repairs. Bike shops do not. That can account for a significant difference in how a "warranty" situation might be treated between the shop that sold a bike and someone else. --Mike-- Chain Reaction Bicycleswww.ChainReactionBicycles.com- Hide quoted text - - Show quoted text -- Hide quoted text - - Show quoted text - |
#10
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Frame guarantee question
Mike, the guy is trying to get something for nothing. That's evident.
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