Rethinking getting Surly Long Haul Trucker frame?

Frank,

revivalists look for information nit dates .....

infacto, doahn read the daten period

.......................

out on the road , SLHT is the most common frame with Kona 2nd.

On Wednesday, April 6, 2016 at 8:07:05 AM UTC-5, wrote:

Surly is the most Arrogant bicycle dealer out there, don't like the color, they don't give a ****, email them for info, you might get a reply or a smartass answer. It does seem that the LHT is the favorite touring bike but I just can't deal with the Arrogance.

No answer to Frank's question about why a thread from 2011 is resurrected. But Surly is a division of Quality Bicycle Products located in Minneapolis.. Biggest US distributor of bike parts. They supply parts and supplies to every US bike shop. Surly, and Salsa another QBP brand, have everything made in China. Not sure about their customer service. Is the customer service dept. in Minneapolis? Or in China? Seems a bit odd that a Chinese made bike would have customer service in Minneapolis. Seems more natural that customer service would stay in the country that made the bike. I can understand why the above person thinks the customer service is poor. If I was an American working for an American company and someone called me about a Chinese bike, I'd say talk to the Chinese. Here is the number for the Chinese diplomat.

On 4/6/2016 11:55 AM, Frank Krygowski wrote:
On 4/6/2016 9:07 AM, wrote:
On Wednesday, October 12, 2011 at 1:47:06 PM UTC-5, Sir
Ridesalot wrote:
Hi there.

I'm rethinking getting a Surly Long Haul Trucker frameset.

I was about to go to the shop to get measured for a Surly
Long Haul
Trucker frame.

*BUT*

The Surly website says that there is only a *3 year
limited warranty*
on the frame and also *Not* to use a kickstand as the
frame is not
designed for the loads a kickstand can produce. This is
with either a
chainstay mounted one or one that mounts on the rear
chainstay/
seatstay area.

This frame's regular price here is $550.00 CDN and is on
sale for
$340.00 for a short time on existing stock.

Why only a 3 year warranty on a steel frame? I expected a
lifetime
limited warranty at least on a steel touring frame. A 3
year limited
warranty on what's suposed to be a quality steel heavy
duty touring
frame just doesn't make sense to me. Even many department
store steel
BSOs have lifetime warranties on the frame. Again, why
such a short
warranty period from Surly for the LHT frame? Has the
quality dropped
a lot from what it used to be?

Any light you can shed on why there's such a short
warranty period
will be immensely appreciated by me.

Cheers from Peter

Surly is the most Arrogant bicycle dealer out there, don't
like the color, they don't give a ****, email them for
info, you might get a reply or a smartass answer. It does
seem that the LHT is the favorite touring bike but I just
can't deal with the Arrogance.

So, I note that this thread originated in 2011, so I'm sure
that the OP now has other things to think about. But from
time to time someone unearths one of these zombie threads.

What causes threads like this to be resurrected? Did
"mrbill67z" come across it in some other "aggregator"
forum? Does he have a newsreader that can't sort by date?
Could he be scouring the internet for a chance to denigrate
Surly?

Just curious, really.



over at rec.autos, service tips pop up for inquiries dated
in the 1990s. meh.

--
Andrew Muzi
www.yellowjersey.org/
Open every day since 1 April, 1971

On 4/6/2016 1:15 PM, wrote:
On Wednesday, April 6, 2016 at 8:07:05 AM UTC-5, wrote:

Surly is the most Arrogant bicycle dealer out there, don't like the color, they don't give a ****, email them for info, you might get a reply or a smartass answer. It does seem that the LHT is the favorite touring bike but I just can't deal with the Arrogance.

No answer to Frank's question about why a thread from 2011 is resurrected. But Surly is a division of Quality Bicycle Products located in Minneapolis. Biggest US distributor of bike parts. They supply parts and supplies to every US bike shop. Surly, and Salsa another QBP brand, have everything made in China. Not sure about their customer service. Is the customer service dept. in Minneapolis? Or in China? Seems a bit odd that a Chinese made bike would have customer service in Minneapolis. Seems more natural that customer service would stay in the country that made the bike. I can understand why the above person thinks the customer service is poor. If I was an American working for an American company and someone called me about a Chinese bike, I'd say talk to the Chinese. Here is the number for the Chinese diplomat.



ahem. Not _every_ USA shop.

--
Andrew Muzi
www.yellowjersey.org/
Open every day since 1 April, 1971

On 06/04/16 18:55, Frank Krygowski wrote:
On 4/6/2016 9:07 AM, wrote:
On Wednesday, October 12, 2011 at 1:47:06 PM UTC-5, Sir Ridesalot
wrote:
Hi there.

I'm rethinking getting a Surly Long Haul Trucker frameset.

I was about to go to the shop to get measured for a Surly Long
Haul Trucker frame.

*BUT*

The Surly website says that there is only a *3 year limited
warranty* on the frame and also *Not* to use a kickstand as the
frame is not designed for the loads a kickstand can produce. This
is with either a chainstay mounted one or one that mounts on the
rear chainstay/ seatstay area.

This frame's regular price here is $550.00 CDN and is on sale
for $340.00 for a short time on existing stock.

Why only a 3 year warranty on a steel frame? I expected a
lifetime limited warranty at least on a steel touring frame. A 3
year limited warranty on what's suposed to be a quality steel
heavy duty touring frame just doesn't make sense to me. Even many
department store steel BSOs have lifetime warranties on the
frame. Again, why such a short warranty period from Surly for the
LHT frame? Has the quality dropped a lot from what it used to
be?

Any light you can shed on why there's such a short warranty
period will be immensely appreciated by me.

Cheers from Peter

Surly is the most Arrogant bicycle dealer out there, don't like the
color, they don't give a ****, email them for info, you might get
a reply or a smartass answer. It does seem that the LHT is the
favorite touring bike but I just can't deal with the Arrogance.

So, I note that this thread originated in 2011, so I'm sure that the
OP now has other things to think about.

What!? No! He's still obsessing about his LHT frame[1]

But from time to time someone unearths one of these zombie threads.

What causes threads like this to be resurrected? Did "mrbill67z"
come across it in some other "aggregator" forum? Does he have a
newsreader that can't sort by date? Could he be scouring the
internet for a chance to denigrate Surly?

Just curious, really.

It's going to be me in a decade or so when I can't tie my own shoe laces
and Jobst is plain *WRONG*.


[1] I have two. Quite allright imho.

Yo, Dimbo, that's you, Krygowski: People look for information in these threads. They don't care if uptight control freaks like you want them to start a new thread instead.

Andre Jute
FYI

On Wednesday, April 6, 2016 at 5:56:00 PM UTC+1, Frank Krygowski wrote:
On 4/6/2016 9:07 AM, wrote:
On Wednesday, October 12, 2011 at 1:47:06 PM UTC-5, Sir Ridesalot wrote:
Hi there.

I'm rethinking getting a Surly Long Haul Trucker frameset.

I was about to go to the shop to get measured for a Surly Long Haul
Trucker frame.

*BUT*

The Surly website says that there is only a *3 year limited warranty*
on the frame and also *Not* to use a kickstand as the frame is not
designed for the loads a kickstand can produce. This is with either a
chainstay mounted one or one that mounts on the rear chainstay/
seatstay area.

This frame's regular price here is $550.00 CDN and is on sale for
$340.00 for a short time on existing stock.

Why only a 3 year warranty on a steel frame? I expected a lifetime
limited warranty at least on a steel touring frame. A 3 year limited
warranty on what's suposed to be a quality steel heavy duty touring
frame just doesn't make sense to me. Even many department store steel
BSOs have lifetime warranties on the frame. Again, why such a short
warranty period from Surly for the LHT frame? Has the quality dropped
a lot from what it used to be?

Any light you can shed on why there's such a short warranty period
will be immensely appreciated by me.

Cheers from Peter

Surly is the most Arrogant bicycle dealer out there, don't like the color, they don't give a ****, email them for info, you might get a reply or a smartass answer. It does seem that the LHT is the favorite touring bike but I just can't deal with the Arrogance.

So, I note that this thread originated in 2011, so I'm sure that the OP
now has other things to think about. But from time to time someone
unearths one of these zombie threads.

What causes threads like this to be resurrected? Did "mrbill67z" come
across it in some other "aggregator" forum? Does he have a newsreader
that can't sort by date? Could he be scouring the internet for a chance
to denigrate Surly?

Just curious, really.


--
- Frank Krygowski

On Wednesday, April 6, 2016 at 7:15:40 PM UTC+1, wrote:
On Wednesday, April 6, 2016 at 8:07:05 AM UTC-5, wrote:

Surly is the most Arrogant bicycle dealer out there, don't like the color, they don't give a ****, email them for info, you might get a reply or a smartass answer. It does seem that the LHT is the favorite touring bike but I just can't deal with the Arrogance.

No answer to Frank's question about why a thread from 2011 is resurrected.. But Surly is a division of Quality Bicycle Products located in Minneapolis. Biggest US distributor of bike parts. They supply parts and supplies to every US bike shop. Surly, and Salsa another QBP brand, have everything made in China. Not sure about their customer service. Is the customer service dept. in Minneapolis? Or in China? Seems a bit odd that a Chinese made bike would have customer service in Minneapolis. Seems more natural that customer service would stay in the country that made the bike. I can understand why the above person thinks the customer service is poor. If I was an American working for an American company and someone called me about a Chinese bike, I'd say talk to the Chinese. Here is the number for the Chinese diplomat.

Well, whatever the devil Surly is, I admired their designer a few years ago when I looked into the Karate Monkey. That's a frame that gives a home-constructor of his dream bike a lot of possibilities. I couldn't think of anything I'd want to connect to my bike that wasn't provided for. The only reason I didn't buy a Karate Monkey frame is that the construction is nowhere near as superior as the design; in fact, the welding on the frame I saw was bloody crude. I decided it was too roughly executed for a sensitive fellow like me. On hand of the Karate Monkey, which could be my sort of bike if it were made with rather more punctilio, I'm not surprised to discover that the Long Haul Trucker is very popular with another kind of cyclist.

Andre Jute

Frank Krygowski wrote:


:What causes threads like this to be resurrected? Did "mrbill67z" come
:across it in some other "aggregator" forum? Does he have a newsreader
:that can't sort by date? Could he be scouring the internet for a chance
:to denigrate Surly?

There are various web fora that take USENET and post it. Usually
making the dates not obvious, so you don't really realize it's a 20
year old request.

How people find those posts is another question. A chance to slag on
surly certainly seems likely.


--
sig 118

IIRC, Surly's warranty is only valid if a(n) LBS builds up the frame, as well. But 3 years is perfectly reasonable, IMO. In other words, it's a "free from defects" warranty - not a "will last a lifetime" warranty. And C$340? And large frames available? Send the link!

SteveP

IIRC, Surly's warranty is only valid if a(n) LBS builds up the frame, as
well. But 3 years is perfectly reasonable, IMO. In other words, it's a
"free from defects" warranty - not a "will last a lifetime" warranty.

http://surlybikes.com//uploads/downl...e_Warranty.pdf

LIMITED WARRANTY

This Surly product is warranted against defects in materials and workmanship
for three years from the date of retail purchase of the product, subject to
the limitations detailed below. Save your dated receipt for proof of
purchase.

This warranty does NOT cover the following:
• Damage due to improper assembly or follow-up maintenance or lack of skill,
competence or experience of the user or assembler
• Products that have been modified, neglected, used in competition or for
commercial purposes, misused or abused, involved in accidents or anything
other than normal use
• Installation of components, parts or accessories not originally intended
for or compatible with bicycle as sold
• Damage or deterioration to the paint, surface finish, aesthetics or
appearance of the product
• Normal wear and tear
• Labor required to remove and/or refit and re-adjust the product within the
bicycle assembly

This limited warranty is expressly limited to the repair or replacement of a
defective product, at the option of Surly, and is the sole remedy of the
warranty. This limited warranty applies only to the original purchaser of
the Surly product and is not transferrable. This warranty applies only to
products purchased through an authorized dealer or distributor. In no event
shall Surly be liable for any loss, inconvenience or damage, whether direct,
incidental, consequential, or otherwise resulting from breach of any express
or implied warranty or condition, of merchantability, fitness for a
particular purpose, or otherwise with respect to our products except as set
forth herein.

This limited warranty gives the consumer specific legal rights, and those
rights and other rights may vary from place to place. This limited warranty
does not affect your statutory rights.

TO THE EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND
THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING
WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.