#31
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Thanks Connex
vaudegiant Wrote: Well I got a very happy christmas letter from connex. Seems that they tried to contact us (no really, they did) but for some reason we failed to answer any of the phone numbers we supplied. Their letter, to paraphrase, says that 1/. People shouldn't try to get off trains when the doors are closing. I'll try to remember to tell my kids that the next time they should just stay on the train and enjoy the ride to Epping...alone. 2/. Once the driver activates the door-close mechanism, he/she has other "SAFETY" issues to worry about. Of course I understand that checking for potential obstacles on the tracks such as cows, cars or space junk is much more critical than ensuring that the a paying passenger who might be trapped in the door of a train has managed to clear themself. 3/. Their CCTV is wiped clean after 7 days, and because our written complaint didn't reach them in time, they have wiped the footage. This, I admit, is perfectly understandable. I often tape over programs that I haven't yet watched. Even one's that are really important. Connex received 2 verbal complaints minutes after the incident. The CCTV footage should have been examined or quarantined. 4/. Basically it was our fault. I infer this from the fact that there is nothing evening closely approximating an apology in the letter, and they state that thier systems are such that it's not their fault so it must be...um.....well ours really! 5/, Connex does, however, regret the "inconvenience" that this "issue" has caused........yes, don't you hate it how those life and limb threatening incidents can be such an inconvenience. 6/. Connex is looking forward to "restoring our confidence" in them, the next time we travel with them. Well, that certainly won't be in the near future as Connex bans peak hour travel with bikes (not that I travel on trains much with my bike, but sometimes...) .....WTF is going on in this city.....bikes banned on peak hour city and V-line services.....cross city tunnels....and then. Late on Sunday night I attempted to catch the last train out of city with bike ( I had been at work all day and was due back in a 7), Because Connex runs very short trains at these times, the train was packed (more so than on any peak hour service). Even without a bike I would have been lucky to get on. Suffice to say I rode home at midnight, and have sent a letter to Connex asking for a refund on my $2.90 Sunday saver ticket.. Hi Ho, Hi Ho , it's off to the Ombudsman I go Sorry for the rant pat After their quite pathetic letter, I have arranged to meet the Connex Customer Feedback Manager and the Train Services Manager. They wanted to meet at Flinders street and catch a train to Southern Cross with me so we could re-enact. I said that didn't want to dragg the kids out of school to load up on the train and go through it all again. I also pointed out that as we had arranged to meet early in the morning, and as I use a bike to get around, I would be unable to make it to this meeting because of the new regulations banning bikes on peak hour services. The person I spoke to took this point with a distinct lack of humour. Is anyone on this forum interested in acting as an impartial observer at this meeting? It is at 9am February 4th, at Connex's Spring St(city) address regards, Pat -- vaudegiant |
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#32
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Thanks Connex
vaudegiant Wrote: The person I spoke to took this point with a distinct lack of humour. Is anyone on this forum interested in acting as an impartial observer at this meeting? It is at 9am February 4th, at Connex's Spring St(city) address That's a Monday? If there's no other takers I'll front up. Will promise to be nice, polite and remember to nod & smile. -- cfsmtb |
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