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Performance Bike still SUX



 
 
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  #1  
Old December 5th 03, 11:11 PM
SaintDan
external usenet poster
 
Posts: n/a
Default Performance Bike still SUX

Hi,
Just a follow up to the back order problems I have had with an order from
Performance Bicycle as copied below. I finally was able to convince
Performance that my shipment of the bike repair stand was missing in the
mail. I sent back the confirmation sheet they sent me and was expecting them
to send the product to me that day. NO.... talk with Chris in Customer
service and he said that it is back again on BACK ORDER. I asked him what
kind of company would let there suppliers screw up their business like that.
He was quite silent for a while and I figured he was "Clueless" like many
other companies that don't put their supplier's or vendor's feet to the
fire. Well, I asked for my money back and said I will never deal with
Performance Bike company again - MORE silence on the phone line..........

Pretty disappointing how lousy customer service is in this country of ours.
Then it seems when a company does run into financial problems, they blame
the Japanese, the economy, there competition and even the weather -
Hello... look in the mirror :-)

Well, maybe someone else has had a better experience with Performance Bike -
luck you.

Dan

My original posting........

Hello,
I don't want to bitch too much but has anyone else had problems with
Performance Bicycle catalog orders. I ordered from them in mid October and
one item was "out of stock" at the time. Said that it would be back in stock
and then ship in November. Three weeks later it was restocked and sent to me
BUT then 2 1/2 weeks later I still don't have it. Well, my REAL problems
started when I tried to talk with someone at Performance. I have been put
off, had excuses and explanations told to me, was promised a call back from
someone in management who never called. back and just generally treated like
a BOOB for complaining. Are they having business problems? Order problems,
vendor problems or ......Possibly heading toward putting up the "Out of
Business" sign?

Funny thing is, I just got some catalogs the other day from Bike Nashbar and
Super Go Bike shop - are they any better to deal with?

Dan


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  #2  
Old December 5th 03, 11:38 PM
external usenet poster
 
Posts: n/a
Default Performance Bike still SUX

SaintDan dcxdanATwowwayDOTcom wrote:

I asked him what
kind of company would let there suppliers screw up their business like that.


Sounds like you are too stupid to be a customer, they're lucky to be rid
of you.
Clyde Soles
  #3  
Old December 6th 03, 01:00 AM
Tim McNamara
external usenet poster
 
Posts: n/a
Default Performance Bike still SUX

"SaintDan" dcxdanATwowwayDOTcom writes:

Just a follow up to the back order problems I have had with an order
from Performance Bicycle as copied below. snip .... talk with
Chris in Customer service and he said that it is back again on BACK
ORDER. I asked him what kind of company would let there suppliers
screw up their business like that.


Oh, General Motors, Dell, Compaq, IBM, Ford... any company that sells
products can have problems getting supplies. Lots of them in the
Fortune 500. Stuff gets back ordered, especially when there is
competition for those supplies, for a whole lot of reasons.

He was quite silent for a while and I figured he was "Clueless" like
many other companies that don't put their supplier's or vendor's
feet to the fire. Well, I asked for my money back and said I will
never deal with Performance Bike company again - MORE silence on the
phone line..........


He was probably thinking "Promise?" but was being polite.

Pretty disappointing how lousy customer service is in this country
of ours.


And yet most of the rest of us don't seem to have this trouble with
Nashbar. Maybe they just decided to jack *you* around, hey?

Hello... look in the mirror :-)


Good advice.
  #4  
Old December 6th 03, 06:20 AM
Kerry Nikolaisen
external usenet poster
 
Posts: n/a
Default Performance Bike still SUX

"Tim McNamara" wrote in message
...
"SaintDan" dcxdanATwowwayDOTcom writes:

Just a follow up to the back order problems I have had with an order
from Performance Bicycle as copied below. snip .... talk with
Chris in Customer service and he said that it is back again on BACK
ORDER. I asked him what kind of company would let there suppliers
screw up their business like that.


Oh, General Motors, Dell, Compaq, IBM, Ford... any company that sells
products can have problems getting supplies. Lots of them in the
Fortune 500. Stuff gets back ordered, especially when there is
competition for those supplies, for a whole lot of reasons.

He was quite silent for a while and I figured he was "Clueless" like
many other companies that don't put their supplier's or vendor's
feet to the fire. Well, I asked for my money back and said I will
never deal with Performance Bike company again - MORE silence on the
phone line..........


He was probably thinking "Promise?" but was being polite.

Pretty disappointing how lousy customer service is in this country
of ours.


And yet most of the rest of us don't seem to have this trouble with
Nashbar. Maybe they just decided to jack *you* around, hey?

Hello... look in the mirror :-)


Good advice.


I fail to understand your cynicism. There is an old saying in the retail
and service industry - "the customer is always right." All it takes is one
bad experience, and you are tainted possibly for life.

Why bash the customer who has had a bad experience? He is only relaying his
frustrations to you. That's why great customer service is at the heart of
every successful company - they make it hard to hate them.

Sure, there are always the unreasonable customers, but if you have tried
everything to make them happy, WHILE BEING UPFRONT AND HONEST, it is that
much more difficult to make an enemy.

Personally, I think Saint Dan had every right to be frustrated and ****ed.

Kerry


  #5  
Old December 6th 03, 06:31 AM
D.Putnam
external usenet poster
 
Posts: n/a
Default Performance Bike still SUX

Never had a problem with them or any other online Bike place, maybe it's
just you.
Of course this begs the question, why should we care?


  #6  
Old December 6th 03, 07:02 AM
Jamie TrailBlazer At Large
external usenet poster
 
Posts: n/a
Default Performance Bike still SUX

I have heard of a couple people complaining about mail order,I have not had
any troubloe yet,I worked out a good deal with a guy who runs a shop ,15%
over Qualitys price thats who a lot of shops go through ,I still get a
compareitable price and he make's money ,I use the online shops only when he
cant come close,I will give it to him to keep him in the area,
JMO

--
J/O TrailBlazer at Large


  #7  
Old December 6th 03, 08:32 AM
Mike Beauchamp
external usenet poster
 
Posts: n/a
Default Performance Bike still SUX

Stuff gets back ordered man... that happens in any shop, real or virtual.

I just want to add that I've dealt with many online businesses (digikey.com,
partsexpress.com, nashbar.com, getawaybikes.com, etc.. etc.) and I've always
been happy with the results!!

However, I wish I could say the same thing for actual local stores, but I
can't. I'd much rather buy stuff online where I don't have to deal with
sales people, other customers or any other obnoxiousness involved in the
retail world.

Mike
http://mikebeauchamp.com



"SaintDan" dcxdanATwowwayDOTcom wrote in message
news
Hi,
Just a follow up to the back order problems I have had with an order from
Performance Bicycle as copied below. I finally was able to convince
Performance that my shipment of the bike repair stand was missing in the
mail. I sent back the confirmation sheet they sent me and was expecting

them
to send the product to me that day. NO.... talk with Chris in Customer
service and he said that it is back again on BACK ORDER. I asked him

what
kind of company would let there suppliers screw up their business like

that.
He was quite silent for a while and I figured he was "Clueless" like many
other companies that don't put their supplier's or vendor's feet to the
fire. Well, I asked for my money back and said I will never deal with
Performance Bike company again - MORE silence on the phone line..........

Pretty disappointing how lousy customer service is in this country of

ours.
Then it seems when a company does run into financial problems, they blame
the Japanese, the economy, there competition and even the weather -
Hello... look in the mirror :-)

Well, maybe someone else has had a better experience with Performance

Bike -
luck you.

Dan

My original posting........

Hello,
I don't want to bitch too much but has anyone else had problems with
Performance Bicycle catalog orders. I ordered from them in mid October

and
one item was "out of stock" at the time. Said that it would be back in

stock
and then ship in November. Three weeks later it was restocked and sent to

me
BUT then 2 1/2 weeks later I still don't have it. Well, my REAL problems
started when I tried to talk with someone at Performance. I have been put
off, had excuses and explanations told to me, was promised a call back

from
someone in management who never called. back and just generally treated

like
a BOOB for complaining. Are they having business problems? Order problems,
vendor problems or ......Possibly heading toward putting up the "Out of
Business" sign?

Funny thing is, I just got some catalogs the other day from Bike Nashbar

and
Super Go Bike shop - are they any better to deal with?

Dan




  #8  
Old December 6th 03, 02:48 PM
Tim McNamara
external usenet poster
 
Posts: n/a
Default Performance Bike still SUX

"Kerry Nikolaisen" f o u r n i k s @ c h a r t e r . n e t writes:

Why bash the customer who has had a bad experience? He is only
relaying his frustrations to you.


Nah, he's whining. His stuff was backordered, which just happens
sometimes and he took it personally.
  #9  
Old December 6th 03, 03:09 PM
Kerry Nikolaisen
external usenet poster
 
Posts: n/a
Default Performance Bike still SUX

"Tim McNamara" wrote in message
...
"Kerry Nikolaisen" f o u r n i k s @ c h a r t e r . n e t writes:

Why bash the customer who has had a bad experience? He is only
relaying his frustrations to you.


Nah, he's whining. His stuff was backordered, which just happens
sometimes and he took it personally.


No - reread the post. He's upset because they weren't upfront with him and
jerked him around.


  #10  
Old December 6th 03, 05:28 PM
Tom Kunich
external usenet poster
 
Posts: n/a
Default Performance Bike still SUX

If you think that bicycle business is so profitable and competitive
that they need your business man are you off track.

Why don't you try opening a competitor to Performance and see just how
successful and "customer friendly" you are.

Performance has a long way to go towards being perfect but they are a
pretty good business.


"SaintDan" dcxdanATwowwayDOTcom wrote in message
news
Hi,
Just a follow up to the back order problems I have had with an

order from
Performance Bicycle as copied below. I finally was able to convince
Performance that my shipment of the bike repair stand was missing in

the
mail. I sent back the confirmation sheet they sent me and was

expecting them
to send the product to me that day. NO.... talk with Chris in

Customer
service and he said that it is back again on BACK ORDER. I asked

him what
kind of company would let there suppliers screw up their business

like that.
He was quite silent for a while and I figured he was "Clueless" like

many
other companies that don't put their supplier's or vendor's feet to

the
fire. Well, I asked for my money back and said I will never deal

with
Performance Bike company again - MORE silence on the phone

line..........

Pretty disappointing how lousy customer service is in this country

of ours.
Then it seems when a company does run into financial problems, they

blame
the Japanese, the economy, there competition and even the weather -
Hello... look in the mirror :-)

Well, maybe someone else has had a better experience with

Performance Bike -
luck you.

Dan

My original posting........

Hello,
I don't want to bitch too much but has anyone else had problems with
Performance Bicycle catalog orders. I ordered from them in mid

October and
one item was "out of stock" at the time. Said that it would be back

in stock
and then ship in November. Three weeks later it was restocked and

sent to me
BUT then 2 1/2 weeks later I still don't have it. Well, my REAL

problems
started when I tried to talk with someone at Performance. I have

been put
off, had excuses and explanations told to me, was promised a call

back from
someone in management who never called. back and just generally

treated like
a BOOB for complaining. Are they having business problems? Order

problems,
vendor problems or ......Possibly heading toward putting up the "Out

of
Business" sign?

Funny thing is, I just got some catalogs the other day from Bike

Nashbar and
Super Go Bike shop - are they any better to deal with?

Dan




 




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