UPS Shipping Claim Help

This may be a bit off topic but I would appreciate anyone's help in
dealing with UPS on a claim. About four weeks ago I shipped a bike that
I sold to a buyer and in the process the frame was damaged and cannot
be repaired. I did the packing and purchased additional insurance for
$500 to cover the frame as other parts were sent and insured
separately. We went through the claim process and after an
investigation, naturally UPS comes to a decision that the frame was not
packed properly. Well one can certainly make an argument as UPS is
doing that if there is any damage to something that is shipped that it
was not packed properly.

Does anyone have any thoughts on what legal authority or strategy I
could involve to attempt to get some remedy from UPS?

http://www.velonews.com/news/fea/7811.0.html

http://www.velonews.com/news/fea/7858.0.html

wrote : (clip) Well one can certainly make an argument
as UPS is doing that if there is any damage to something that is shipped
that it was not packed properly. (clip)
^^^^^^^^^^^^^^^
I used to work for a company that shipped dozens of packages daily. Out
people knew how to pack things--yet UPS came back with that response every
time--it was their way of shaking off the easy ones. Don't let them off the
hook. Ask for an explanation, and an authoritative answer from someone up
the ladder.

We have seen drivers throw, dro, or walk on packages.

Leo's right. Don't drop the issue. UPS will shirk responsibility for
problems whenever they can.

I realize this doesn't help your present situation but for future reference,
avoid UPS at all costs. They *may* be fine when everything is hunky dorey
but, not only are they horrible when the chips are down, they often cause
the screw ups.

FedEx all the way.

Chris - been in your shoes a lot of times (with UPS) ... now I refuse to
deal with them or any company that would force me to deal with them.

p.s. I hope you get the situation resolved to your satisfaction. I
understand the frustration you must be going through...



wrote in message
oups.com...
This may be a bit off topic but I would appreciate anyone's help in
dealing with UPS on a claim. About four weeks ago I shipped a bike that
I sold to a buyer and in the process the frame was damaged and cannot
be repaired. I did the packing and purchased additional insurance for
$500 to cover the frame as other parts were sent and insured
separately. We went through the claim process and after an
investigation, naturally UPS comes to a decision that the frame was not
packed properly. Well one can certainly make an argument as UPS is
doing that if there is any damage to something that is shipped that it
was not packed properly.

Does anyone have any thoughts on what legal authority or strategy I
could involve to attempt to get some remedy from UPS?

Maybe

www.unitedparcelsmashers.com

would have some insight into this. Interesting site.

I avoid compnies nusing fedup- They never leave package despite
numerous signed releases and I have to drive to industrial park hell on
earth to get my stuff.
Never had a problem with UPS.

Never had a problem with UPS.


Following is a link that gives a representative sample of experiences with
UPS to Canada. This matches my experience as well - painfully learned. I
do not buy from anyone that ships UPS. USPS is the definitely the way to go
for cross-border.

http://www.epinions.com/bsrv-Office_...ist/pp_~3#list

Sorry wrong site, here's the good one:
http://www.unitedpackagesmashers.com/

Ah - yes. I should point out as well that I live in Canada and it's
specifically been UPS to/from Canada that's given me grief.

The US Postal Service has been FANTASTIC for crossborder shipments. Who
knew?!


"Dave Mayer" wrote in message
news:kkmze.1896706$6l.372838@pd7tw2no...
Never had a problem with UPS.


Following is a link that gives a representative sample of experiences with
UPS to Canada. This matches my experience as well - painfully learned. I
do not buy from anyone that ships UPS. USPS is the definitely the way to
go for cross-border.

http://www.epinions.com/bsrv-Office_...ist/pp_~3#list

On Fri, 8 Jul 2005 08:23:39 -0400, "C.J.Patten"
wrote:

The US Postal Service has been FANTASTIC for crossborder shipments. Who
knew?!

Basically, the only thing wrong with USPS is their delivery people, in
some places in the US. Outside the US, they deal with whatever the
national postal service is, and mostly, the package delivery guys from the
national-formerly-government-postal-service are as good as anything fedex
or UPS or DHL will have -- at least that's my experience.

Jasper