|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Mr. Derailleur, meet Mr. Spokes (Resolution)
Well, Specizlied probably made me a customer of theirs for life with their
resolution to my problem (reference earlier posts about a mangled derailleur caught in the spokes due to a broken chain on a bike that was purchased earlier this year). Specialized agreed to replace the frame and damaged components once they were told how new the bike was, but instead of sending a frame that would match the original bike--a 2001 Allez Sport--they sent a 2003 Allez Pro frame with carbon fiber forks and seatpost (and a nice zebra finish). This is a significant upgrade--the 2001 Allez Sport had no carbon fiber components at all. I was expecting a 2003 Allez Sport frame. My LBS told me that it is not too uncommon for manufacturers to upgrade warranty replacement equipment, but this is amazing. There are a lot of Allez frames between the Sport and Pro models for them to have chosen from. It's sorta funny that the bike will have Tiagra components on it, but I ain't complaining As long as I don't get stares from more serious riders who are wondering why anyone would downgrade such a bike with low-end components! |
Ads |
#2
|
|||
|
|||
Mr. Derailleur, meet Mr. Spokes (Resolution)
It is also very possible that was the only frame in stock of the right size
for you. Better to send it in a timely fashion than disappoint a customer and dealer. That is what my supplier of bicycles always did. Dave's Cycling & Fitness "Robert Oliver" wrote in message ... Well, Specizlied probably made me a customer of theirs for life with their resolution to my problem (reference earlier posts about a mangled derailleur caught in the spokes due to a broken chain on a bike that was purchased earlier this year). Specialized agreed to replace the frame and damaged components once they were told how new the bike was, but instead of sending a frame that would match the original bike--a 2001 Allez Sport--they sent a 2003 Allez Pro frame with carbon fiber forks and seatpost (and a nice zebra finish). This is a significant upgrade--the 2001 Allez Sport had no carbon fiber components at all. I was expecting a 2003 Allez Sport frame. My LBS told me that it is not too uncommon for manufacturers to upgrade warranty replacement equipment, but this is amazing. There are a lot of Allez frames between the Sport and Pro models for them to have chosen from. It's sorta funny that the bike will have Tiagra components on it, but I ain't complaining As long as I don't get stares from more serious riders who are wondering why anyone would downgrade such a bike with low-end components! |
#3
|
|||
|
|||
Mr. Derailleur, meet Mr. Spokes (Resolution)
x-no-archive:yes
"Robert Oliver" wrote in message ... Well, Specizlied probably made me a customer of theirs for life with their resolution to my problem (reference earlier posts about a mangled derailleur caught in the spokes due to a broken chain on a bike that was purchased earlier this year). What was their speculation as to the cause of the derailleur getting into the spokes? Pat in TX |
#4
|
|||
|
|||
Mr. Derailleur, meet Mr. Spokes (Resolution)
|
#5
|
|||
|
|||
Mr. Derailleur, meet Mr. Spokes (Resolution)
"Robert Oliver" wrote in message
... "Pat" wrote in message ... What was their speculation as to the cause of the derailleur getting into the spokes? Broken chain link that snagged the derailleur and pulled it back into the spokes. Ouch! What kinda legs do you have? Coupla tree trunks?!? ;-) Apparantly Specialized agreed to replace the frame and components because of the age of the bike (only 225 miles on it) and the failure of the replaceable derailluer hanger to prevent damage to the frame. Yep. That's exactly what I thought they would do. Glad to hear that they did the right thing. I'll make a special note that Specialized really takes care of their customers. They make great bikes, too. The dropout was stretched out and the (aluminium) frame ruined. According to my LBS this has happened before, and Specialized has taken responsibility for it. They're doing the right thing. Good job, and congratulations on the sweet new frame! You'll go out and tell 100 people about your positive experience, and they'll profit like mad from it. I call that a win-win - even if they did make a boo-boo on the dropout design. Hey, stuff happens. -Barry |
#6
|
|||
|
|||
Mr. Derailleur, meet Mr. Spokes (Resolution)
"Robert Oliver" wrote in message ... Well, Specizlied probably made me a customer of theirs for life with their resolution to my problem (reference earlier posts about a mangled derailleur caught in the spokes due to a broken chain on a bike that was purchased earlier this year). Specialized agreed to replace the frame and damaged components once they were told how new the bike was, but instead of sending a frame that would match the original bike--a 2001 Allez Sport--they sent a 2003 Allez Pro frame with carbon fiber forks and seatpost (and a nice zebra finish). This is a significant upgrade--the 2001 Allez Sport had no carbon fiber components at all. I was expecting a 2003 Allez Sport frame. My LBS told me that it is not too uncommon for manufacturers to upgrade warranty replacement equipment, but this is amazing. There are a lot of Allez frames between the Sport and Pro models for them to have chosen from. It's sorta funny that the bike will have Tiagra components on it, but I ain't complaining As long as I don't get stares from more serious riders who are wondering why anyone would downgrade such a bike with low-end components! I've been riding Specialized bikes since the late 80s. Buy one, ride it for a while, sell it, but something else, ride it for a while, go back and buy another Specialized, etc. They always seem to make a good product that rides nicely, and fits me. One of these days I may learn to just stick with the Specialized... Mike |
#7
|
|||
|
|||
Mr. Derailleur, meet Mr. Spokes (Resolution)
"Robert Oliver" wrote in message
... Well, Specizlied probably made me a customer of theirs for life with their resolution to my problem (reference earlier posts about a mangled derailleur caught in the spokes due to a broken chain on a bike that was purchased earlier this year). Specialized agreed to replace the frame and damaged components once they were told how new the bike was, but instead of sending a frame that would match the original bike--a 2001 Allez Sport--they sent a 2003 Allez Pro frame with carbon fiber forks and seatpost (and a nice zebra finish). Specialized also replaced a friend's Allez with a rusted out chainstay (~10 years old) with a nicer, new, frame. Heck of a company. |
#8
|
|||
|
|||
Mr. Derailleur, meet Mr. Spokes (Resolution)
Broken chain link that snagged the derailleur and pulled it back into
the spokes. Ouch! What kinda legs do you have? Coupla tree trunks?!? ;-) Fairly strong, but not quite that big. They're doing the right thing. Good job, and congratulations on the sweet new frame! You'll go out and tell 100 people about your positive experience, and they'll profit like mad from it. I call that a win-win - even if they did make a boo-boo on the dropout design. Hey, stuff happens. I'll have a nice story for the next Monday night ride at my LBS. Have to explain why my bike looks significantly different from a few weeks ago The owner of the shop told me that Specialized once replaced a mid-level Allez frame with an S-Works frame because there were delays of some kind and they didn't want a customer to wait any longer. Good job from the Big Red "S." |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Mr. Derailleur, meet Mr. Spokes | Nick Kolodinsky | General | 2 | July 9th 03 09:59 PM |