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#11
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"DON"T BUY FROM CARBONLORD"
"Tim McNamara" wrote in message
... In article , "Bulltek Sports" wrote: Sadly you too fell for the lifetime warranty. Lifetime Warranty is term used loosely. The governemnt is trying to stop this. Even from reputable firs lifetime simply means a few years. Not your lifetime. It's been a longstanding practice in tightly competitive durable goods markets. The Federal Trade Commission went after the fountain pen industry in the 40's and 50's when the Big Four (Parker, Eversharp, Waterman and Sheaffer) were all promosing "lifetime warranties" on pens. Having said that, I inherited a set of Sheaffer fountain pens from my grandfather. Being that they were about 45 years old when I got them, they eventually stopped working. I sent them to Sheaffer, who sent the pens back with an apologetic letter saying they no longer had the parts and they couldn't fix them. And they sent me two replacement pens, too, along with recommendations of sources for repairs. Given that the pens had outlived my grandfather, I thought that was pretty darned good customer service. (It might not have hurt that the pens were engraved with my grandfather's name, Walter C. Schaefer; the founder of Sheaffer Pen Company was Walter Sheaffer). That's pretty cool. As I understand it, the lifetime warranty gig works like this for irreputable companies. They offer a lifetime warranty. When their liabilities (products under warranty) outweigh their assets, they are able to declare "bankruptcy" of some sort. Which gives them the opportunity to reorganize the company. Which invalidates the warranty because "the guarantor" no longer exists. a. |
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#12
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"DON"T BUY FROM CARBONLORD"
andrew smith wrote: "Tim McNamara" wrote in message ... In article , "Bulltek Sports" wrote: Sadly you too fell for the lifetime warranty. Lifetime Warranty is term used loosely. The governemnt is trying to stop this. Even from reputable firs lifetime simply means a few years. Not your lifetime. They haven't gone after Ellsworth yet though and should. As I understand it, the lifetime warranty gig works like this for irreputable companies. They offer a lifetime warranty. When their liabilities (products under warranty) outweigh their assets, they are able to declare "bankruptcy" of some sort. Which gives them the opportunity to reorganize the company. Which invalidates the warranty because "the guarantor" no longer exists. Ellsworth pulls this stunt where anytime their frames are shown as underdesigned/defective, they redesign and void the warranty issue of previous generations of that frame by quickly unloading all replacement parts for those frames that can't be used on the next frames. "Oh sorry, we don't support than version anymore, no warranty". They were still doing that to customers as recently as this past winter. Do a search on the mtbr forums and its a laugh. Best part is when Tony Ellsworth would show up and outright lie to customers online. |
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