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lickton's gets no more business from me!
i ordered a single campy lock-ring from lickton's. shipping was $6.
alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle...and the envelope indicated shipping cost was an actual $0.82. i understand shipping has labour costs, material costs, etc. but a 631% markup is ludicrous, so wrote an unpleasant email to their customer-support address saying i thought it was ludicrous and that if they charge a premium for shipping, they should at least use some sort of premium class of expedited shipping (i.e., postal priority, fedex ground, ups). also told them that i'd share my experiences on the online forums i frequent. clearly not the best tack to take, but i was tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever. their reply was, ahem, perhaps even more unkind with a load of rationalization and justification. and further try to justify that because they need to subsidize the shipping costs on kryptonite locks. hmmm...lemme seee he shipping a 20gram lockring...walk over to the bin, pick it out, stuff envelope, print out invoice/label, stick to envelop, print out postage, drop in mailbox. i do that all the time and it takes me a minute or two. clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. walter -------- Original Message -------- Subject: We love you, too, Walter. Date: Sat, 19 Apr 2008 15:46:04 -0500 From: Robert Lickton Get a grip, Walter. Did you know shipping is about more than the actual cost. It's about the time and materials, also? Did you know it actually takes more time to process a small item than a large item? Shipping is not a profit center, at least it's not in this store. If you compare our shipping rates you will find out we're pretty darn competitive. Try this: buy a Kryptonite New York U-Lock from us. You won't hear us crying that it costs us more to ship than we charge for shipping. Sorry to offend you, but your rant was far more offensive than my reply. --Curt at Lickton's |
#2
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lickton's gets no more business from me!
On Mon, 21 Apr 2008 13:25:38 -0700 (PDT), walter
wrote: i ordered a single campy lock-ring from lickton's. shipping was $6. alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle...and the envelope indicated shipping cost was an actual $0.82. i understand shipping has labour costs, material costs, etc. but a 631% markup is ludicrous, so wrote an unpleasant email to their customer-support address saying i thought it was ludicrous and that if they charge a premium for shipping, they should at least use some sort of premium class of expedited shipping (i.e., postal priority, fedex ground, ups). also told them that i'd share my experiences on the online forums i frequent. clearly not the best tack to take, but i was tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever. their reply was, ahem, perhaps even more unkind with a load of rationalization and justification. and further try to justify that because they need to subsidize the shipping costs on kryptonite locks. hmmm...lemme seee he shipping a 20gram lockring...walk over to the bin, pick it out, stuff envelope, print out invoice/label, stick to envelop, print out postage, drop in mailbox. i do that all the time and it takes me a minute or two. clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. walter -------- Original Message -------- Subject: We love you, too, Walter. Date: Sat, 19 Apr 2008 15:46:04 -0500 From: Robert Lickton Get a grip, Walter. Did you know shipping is about more than the actual cost. It's about the time and materials, also? Did you know it actually takes more time to process a small item than a large item? Shipping is not a profit center, at least it's not in this store. If you compare our shipping rates you will find out we're pretty darn competitive. Try this: buy a Kryptonite New York U-Lock from us. You won't hear us crying that it costs us more to ship than we charge for shipping. Sorry to offend you, but your rant was far more offensive than my reply. --Curt at Lickton's Curt + 1 Walther 0 Tell ya what, Walter, go get me a shiney sharp object from your kitchen drawer. Put it in an envelope. Make sure it's not going to pierce the packaging. Put my address on the envelope. Now take it to the post office and pay the postage. Tell me that you'll do that for a stranger for less than six bucks. -- zk |
#3
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Lickton's gets no more business from me!
Zoot Katz wrote:
On Mon, 21 Apr 2008 13:25:38 -0700 (PDT), walter wrote: i ordered a single campy lock-ring from lickton's. shipping was $6. alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle...and the envelope indicated shipping cost was an actual $0.82. i understand shipping has labour costs, material costs, etc. but a 631% markup is ludicrous, so wrote an unpleasant email to their customer-support address saying i thought it was ludicrous and that if they charge a premium for shipping, they should at least use some sort of premium class of expedited shipping (i.e., postal priority, fedex ground, ups). also told them that i'd share my experiences on the online forums i frequent. clearly not the best tack to take, but i was tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever. their reply was, ahem, perhaps even more unkind with a load of rationalization and justification. and further try to justify that because they need to subsidize the shipping costs on kryptonite locks. hmmm...lemme seee he shipping a 20gram lockring...walk over to the bin, pick it out, stuff envelope, print out invoice/label, stick to envelop, print out postage, drop in mailbox. i do that all the time and it takes me a minute or two. clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. walter -------- Original Message -------- Subject: We love you, too, Walter. Date: Sat, 19 Apr 2008 15:46:04 -0500 From: Robert Lickton Get a grip, Walter. Did you know shipping is about more than the actual cost. It's about the time and materials, also? Did you know it actually takes more time to process a small item than a large item? Shipping is not a profit center, at least it's not in this store. If you compare our shipping rates you will find out we're pretty darn competitive. Try this: buy a Kryptonite New York U-Lock from us. You won't hear us crying that it costs us more to ship than we charge for shipping. Sorry to offend you, but your rant was far more offensive than my reply. --Curt at Lickton's Curt + 1 Walther 0 Tell ya what, Walter, go get me a shiney sharp object from your kitchen drawer. Put it in an envelope. Make sure it's not going to pierce the packaging. Put my address on the envelope. Now take it to the post office and pay the postage. Tell me that you'll do that for a stranger for less than six bucks. Having performed lower management, my opinion is that Zoot is correct, and Walter Manning is off base. This post will NOT discourage me from ordering from Lickton's. -- Tom Sherman - Holstein-Friesland Bovinia The weather is here, wish you were beautiful |
#4
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lickton's gets no more business from me!
In article ,
Zoot Katz writes: [snip Walter's anti-Lickman's rant] Tell ya what, Walter, go get me a shiney sharp object from your kitchen drawer. I recommend a grapefruit knife. I've ridden all over town in my quest for the Perfect Grapefruit Knife. I want an old-style one, with wooden scales + brass rivets on the handle, like an old-style paring knife (of which I have plenty.) Heck, I'll trade a wood-handled paring knife for a wood-handled grapefruit knife. I've temporarily settled for a lumpy, plastic-handled doomajigger from that up-market kitchen shop in Oakridge Mall. Oh, well. The dollar stores are rife with grapefruit /spoons/, which are the cat's pajamas for grapefruit afficionados. They also purvey long-handled soda/float spoons, which can be quite useful. Actually, I'm not griping. My quest for the Perfect Grapefruit Knife is largely an excuse to ride & explore. Same as my quest for the Perfect Teapot. I like headin' out with at least a goal, if not a definite destination. I enjoy prospectin'. Perhaps if Walter had ridden around in search of his Campy lockring from a bricks-&-mortar shop, he'd be a lot happier. What's so special about a /Campy/ lockring anyways? (I'm assuming bottom bracket, not headset.) cheers, Tom -- Nothing is safe from me. I'm really at: tkeats curlicue vcn dot bc dot ca |
#5
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lickton's gets no more business from me!
Tom Keats wrote:
What's so special about a /Campy/ lockring anyways? (I'm assuming bottom bracket, not headset.) Cassette presumably ? |
#6
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lickton's gets no more business from me!
In article ,
Donald Munro writes: Tom Keats wrote: What's so special about a /Campy/ lockring anyways? (I'm assuming bottom bracket, not headset.) Cassette presumably ? ISTM Ritchey makes Campagnolo-compatible stuff, and there're plenty of Ritchey on-line/mail-order suppliers. I dunno what they'd charge for S & H. cheers, Tom -- Nothing is safe from me. I'm really at: tkeats curlicue vcn dot bc dot ca |
#7
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lickton's gets no more business from me!
Tom Keats wrote:
In article , Zoot Katz writes: [snip Walter's anti-Lickman's rant] Tell ya what, Walter, go get me a shiney sharp object from your kitchen drawer. I recommend a grapefruit knife. I've ridden all over town in my quest for the Perfect Grapefruit Knife. I want an old-style one, with wooden scales + brass rivets on the handle, like an old-style paring knife (of which I have plenty.) "http://www.ablekitchen.com/ProductDetails.asp?ProductCode=BH-573815&Click=8779" $34.93 for 12 of them. |
#8
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lickton's gets no more business from me!
"SMS" wrote in message t... Tom Keats wrote: In article , Zoot Katz writes: [snip Walter's anti-Lickman's rant] Tell ya what, Walter, go get me a shiney sharp object from your kitchen drawer. I recommend a grapefruit knife. I've ridden all over town in my quest for the Perfect Grapefruit Knife. I want an old-style one, with wooden scales + brass rivets on the handle, like an old-style paring knife (of which I have plenty.) "http://www.ablekitchen.com/ProductDetails.asp?ProductCode=BH-573815&Click=8779" $34.93 for 12 of them. How much is shipping? |
#9
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lickton's gets no more business from me!
Carl Sundquist wrote:
"SMS" wrote in message t... Tom Keats wrote: In article , Zoot Katz writes: [snip Walter's anti-Lickman's rant] Tell ya what, Walter, go get me a shiney sharp object from your kitchen drawer. I recommend a grapefruit knife. I've ridden all over town in my quest for the Perfect Grapefruit Knife. I want an old-style one, with wooden scales + brass rivets on the handle, like an old-style paring knife (of which I have plenty.) "http://www.ablekitchen.com/ProductDetails.asp?ProductCode=BH-573815&Click=8779" $34.93 for 12 of them. How much is shipping? That was *funny*. Laugh out loud funny. Thanks, Carl. |
#10
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lickton's gets no more business from me!
In article ,
"Carl Sundquist" writes: "SMS" wrote in message t... Tom Keats wrote: In article , Zoot Katz writes: [snip Walter's anti-Lickman's rant] Tell ya what, Walter, go get me a shiney sharp object from your kitchen drawer. I recommend a grapefruit knife. I've ridden all over town in my quest for the Perfect Grapefruit Knife. I want an old-style one, with wooden scales + brass rivets on the handle, like an old-style paring knife (of which I have plenty.) "http://www.ablekitchen.com/ProductDetails.asp?ProductCode=BH-573815&Click=8779" $34.93 for 12 of them. How much is shipping? I'd rather ride there and get it myself. And I only need one. Chances are I'd have to pay customs/duty on it, too. Oh, well. A good grapefruit knife is worth it. So's a good, adventurous ride. cheers, Tom -- Nothing is safe from me. I'm really at: tkeats curlicue vcn dot bc dot ca |
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