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lickton's gets no more business from me!
i ordered a single campy lock-ring from lickton's. shipping was $6.
alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle and the envelope indicated shipping cost was an actual $0.82. i understand shipping has labour costs, material costs, etc. but a 631% markup is ludicrous, so wrote an unpleasant email to their customer-support address saying i thought it was ludicrous and that if they charge a premium for shipping, they should at least use some sort of premium class of expedited shipping (i.e., postal priority, fedex ground, ups). also told them that i'd share my experiences on the online forums i frequent. clearly not the best tack to take, but i was tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever. their reply was, ahem, perhaps even more unkind with a load of rationalization and justification. and further try to justify that because they need to subsidize the shipping costs on kryptonite locks. hmmm...lemme seee he shipping a 20gram lockring...walk over to the bin, pick it out, stuff envelope, print out invoice/label, stick to envelop, print out postage, drop in mailbox. i do that all the time and it takes me a minute or two. clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. walter -------- Original Message -------- Subject: We love you, too, Walter. Date: Sat, 19 Apr 2008 15:46:04 -0500 From: Robert Lickton Get a grip, Walter. Did you know shipping is about more than the actual cost. It's about the time and materials, also? Did you know it actually takes more time to process a small item than a large item? Shipping is not a profit center, at least it's not in this store. If you compare our shipping rates you will find out we're pretty darn competitive. Try this: buy a Kryptonite New York U-Lock from us. You won't hear us crying that it costs us more to ship than we charge for shipping. Sorry to offend you, but your rant was far more offensive than my reply. --Curt at Lickton's |
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#2
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lickton's gets no more business from me!
On Apr 21, 1:23*pm, walter wrote:
i ordered a single campy lock-ring from lickton's. shipping was $6. alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle and the envelope indicated shipping cost was an actual $0.82. i understand shipping has labour costs, material costs, etc. but a 631% markup is ludicrous, so wrote an unpleasant email to their customer-support address saying i thought it was ludicrous and that if they charge a premium for shipping, they should at least use some sort of premium class of expedited shipping (i.e., postal priority, fedex ground, ups). also told them that i'd share my experiences on the online forums i frequent. clearly not the best tack to take, but i was tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever. their reply was, ahem, perhaps even more unkind with a load of rationalization and justification. and further try to justify that because they need to subsidize the shipping costs on kryptonite locks. hmmm...lemme seee he shipping a 20gram lockring...walk over to the bin, pick it out, stuff envelope, print out invoice/label, stick to envelop, print out postage, drop in mailbox. i do that all the time and it takes me a minute or two. clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. walter -------- Original Message -------- Subject: We love you, too, Walter. Date: Sat, 19 Apr 2008 15:46:04 -0500 From: Robert Lickton Get a grip, Walter. Did you know shipping is about more than the actual cost. It's about the time and materials, also? Did you know it actually takes more time to process a small item than a large item? Shipping is not a profit center, at least it's not in this store. If you compare our shipping rates you will find out we're pretty darn competitive. Try this: buy a Kryptonite New York U-Lock from us. You won't hear us crying that it costs us more to ship than we charge for shipping. Sorry to offend you, but your rant was far more offensive than my reply. --Curt at Lickton's- Hide quoted text - - Show quoted text - Have you never purchased anything by mail order before? Like he says, get a grip. Could you have bought the part for less locally? I doubt it. |
#3
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lickton's gets no more business from me!
walter wrote:
i ordered a single campy lock-ring from lickton's. shipping was $6. alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle and the envelope indicated shipping cost was an actual $0.82. So how much would you charge to provide an envelope or box and packing materials as applicable, print an invoice, address the package, verify its contents, seal the package, deliver it to your local shipper, and assume responsibility for screwing up any of the above? I'd charge _at least_ five bucks for that, and that's assuming I already had other business at the post office. The five bucks you resent so badly probably saved you that much in gas and an hour and a half of your time to make a special trip to your LBS. I think of MO shipping as a bargain compared to making my own trip to a storefront outside the neighborhood. LIfe is too short to spend it fighting with people over non-issues. So you paid Lickton's a fiver to bring you the part so you didn't have to go get it yourself. What's the problem with that? Chalo |
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lickton's gets no more business from me!
"walter" wrote in message ... i ordered a single campy lock-ring from lickton's. shipping was $6. alot, but whatever. snip clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. walter Dear Walter, Your LBS thanks you for taking your petty, penny pinching purchase to mailorder. P.S. How much of the shipping charge was offset by savings in sales tax? |
#5
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lickton's gets no more business from me!
How many LBS's even have the part you need. They say "we can order
it". Well so can I and have it sent right to my home. The OP is right- he was ripped off. Two bucks for envelope and label + the $1 shipping would be fair. I doubt they are selling the part at cost!! On Apr 21, 7:01*pm, "Carl Sundquist" wrote: "walter" wrote in message ...i ordered a single campy lock-ring from lickton's. shipping was $6. alot, but whatever. snip clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. walter Dear Walter, Your LBS thanks you for taking your petty, penny pinching purchase to mailorder. P.S. How much of the shipping charge was offset by savings in sales tax? |
#6
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lickton's gets no more business from me!
walter Wrote: i ordered a single campy lock-ring from lickton's. shipping was $6. alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle and the envelope indicated shipping cost was an actual $0.82. i understand shipping has labour costs, material costs, etc. but a 631% markup is ludicrous, so wrote an unpleasant email to their customer-support address saying i thought it was ludicrous and that if they charge a premium for shipping, they should at least use some sort of premium class of expedited shipping (i.e., postal priority, fedex ground, ups). also told them that i'd share my experiences on the online forums i frequent. clearly not the best tack to take, but i was tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever. their reply was, ahem, perhaps even more unkind with a load of rationalization and justification. and further try to justify that because they need to subsidize the shipping costs on kryptonite locks. hmmm...lemme seee he shipping a 20gram lockring...walk over to the bin, pick it out, stuff envelope, print out invoice/label, stick to envelop, print out postage, drop in mailbox. i do that all the time and it takes me a minute or two. clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. walter -------- Original Message -------- Subject: We love you, too, Walter. Date: Sat, 19 Apr 2008 15:46:04 -0500 From: Robert Lickton Get a grip, Walter. Did you know shipping is about more than the actual cost. It's about the time and materials, also? Did you know it actually takes more time to process a small item than a large item? Shipping is not a profit center, at least it's not in this store. If you compare our shipping rates you will find out we're pretty darn competitive. Try this: buy a Kryptonite New York U-Lock from us. You won't hear us crying that it costs us more to ship than we charge for shipping. Sorry to offend you, but your rant was far more offensive than my reply. --Curt at Lickton's I charge $6 or $7 for USPS Priority Mail Flat Rate envelope that has $4.60 postage on it... basically for time and materials to handle the order. I still have "customers" who think that I charge too much. Oh well! -- daveornee |
#7
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lickton's gets no more business from me!
wrote in message ... How many LBS's even have the part you need. They say "we can order it". Well so can I and have it sent right to my home. The OP is right- he was ripped off. Two bucks for envelope and label + the $1 shipping would be fair. I doubt they are selling the part at cost!! Why would they sell the part at cost? |
#8
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lickton's gets no more business from me!
In article
, walter wrote: [...] Multi-posting twit. -- Michael Press |
#9
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lickton's gets no more business from me!
In article
, Chalo wrote: walter wrote: i ordered a single campy lock-ring from lickton's. shipping was $6. alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle and the envelope indicated shipping cost was an actual $0.82. So how much would you charge to provide an envelope or box and packing materials as applicable, print an invoice, address the package, verify its contents, seal the package, deliver it to your local shipper, and assume responsibility for screwing up any of the above? I'd charge _at least_ five bucks for that, and that's assuming I already had other business at the post office. The five bucks you resent so badly probably saved you that much in gas and an hour and a half of your time to make a special trip to your LBS. I think of MO shipping as a bargain compared to making my own trip to a storefront outside the neighborhood. LIfe is too short to spend it fighting with people over non-issues. So you paid Lickton's a fiver to bring you the part so you didn't have to go get it yourself. What's the problem with that? Chalo, you owe the multi-poster nothing. -- Michael Press |
#10
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lickton's gets no more business from me!
On Apr 22, 6:23 am, walter wrote:
i ordered a single campy lock-ring from lickton's. shipping was $6. alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle and the envelope indicated shipping cost was an actual $0.82. i understand shipping has labour costs, material costs, etc. but a 631% markup is ludicrous, so wrote an unpleasant email to their customer-support address saying i thought it was ludicrous and that if they charge a premium for shipping, they should at least use some sort of premium class of expedited shipping (i.e., postal priority, fedex ground, ups). also told them that i'd share my experiences on the online forums i frequent. clearly not the best tack to take, but i was tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever. their reply was, ahem, perhaps even more unkind with a load of rationalization and justification. and further try to justify that because they need to subsidize the shipping costs on kryptonite locks. hmmm...lemme seee he shipping a 20gram lockring...walk over to the bin, pick it out, stuff envelope, print out invoice/label, stick to envelop, print out postage, drop in mailbox. i do that all the time and it takes me a minute or two. clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. walter -------- Original Message -------- Subject: We love you, too, Walter. Date: Sat, 19 Apr 2008 15:46:04 -0500 From: Robert Lickton Get a grip, Walter. Did you know shipping is about more than the actual cost. It's about the time and materials, also? Did you know it actually takes more time to process a small item than a large item? Shipping is not a profit center, at least it's not in this store. If you compare our shipping rates you will find out we're pretty darn competitive. Try this: buy a Kryptonite New York U-Lock from us. You won't hear us crying that it costs us more to ship than we charge for shipping. Sorry to offend you, but your rant was far more offensive than my reply. --Curt at Lickton's Walter, what is the name of your business (so I can blacklist it for being run by a nong like you)? Donga |
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