Marzocchi customer service "BAD"

Hello:
i just want to let the public know that recently me and the bicycle shop that i
work for have been given bad service to us,and making it iconvenent for one of
our better customers.we call them to order a crown that was cracked and would
be willing to pay for it,not asking for any warranty replacement,however the
man that we spoke with insited that we send it in to them and that is a
warranty.so after sending it in to them we proceeded to tell our customer that
it would be no charge for the crown.then two weeks later called to get an
update on this fork crown, by god we have it ready for but there is a charge
for it.and after talking to them for over an 1/2 hr. they would NOT keep their
word on replacing it like their worker told us so we had to eat the costs,which
we did, only to keep OUR customer happy with us and no BAD rap that Marzocchi
gotten now and more to come i'm quite sure from other consumers as well.

THANK YOU
EARL

On 13 Aug 2003 23:50:41 GMT, (Under estimated and slow
Bent) wrote:


we did, only to keep OUR customer happy with us and no BAD rap that Marzocchi
gotten now and more to come i'm quite sure from other consumers as well.


Marzocchi USA has treated me like gold so many times, I have to pinch
myself.

Last year, they left out a part in a conversion kit I ordered from
them. After apologizing profusely, they sent the knob UPS Red, before
10 AM service from CA to CT. They probably paid $25 to get this
silly little knob to me.

I've also had them replace steerer tubes for me on used forks, to
correct too-short steerer tubes. Sometimes they turn it around the
same day they get it.

Sorry to hear of your problems, but they sure aren't typical in my
experience.

Barry