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#11
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Performance Bike still SUX
"Kerry Nikolaisen" f o u r n i k s @ c h a r t e r . n e t writes:
"Tim McNamara" wrote in message ... "Kerry Nikolaisen" f o u r n i k s @ c h a r t e r . n e t writes: Why bash the customer who has had a bad experience? He is only relaying his frustrations to you. Nah, he's whining. His stuff was backordered, which just happens sometimes and he took it personally. No - reread the post. He's upset because they weren't upfront with him and jerked him around. Bull****. His stuff was backordered, he got ****ed off, he threatened them with "never doing business with them again" and all the other hallmarks of a temper tantrum, and then expected them to treat him like an adult. LOL. Guys like that should do business exclusively with retail so that they can walk out of the store with their purchases. |
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#12
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Performance Bike still SUX
"Tim McNamara" wrote in message
... snip Bull****. His stuff was backordered, he got ****ed off, he threatened them with "never doing business with them again" and all the other hallmarks of a temper tantrum, and then expected them to treat him like an adult. LOL. Guys like that should do business exclusively with retail so that they can walk out of the store with their purchases. Seems like a lot of people are having temper tantrums over nothing. This thread has gone on too long... let it go and get back to the business of RBM. Stuart Winsor Ground Zero Cycles |
#13
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Performance Bike still SUX
"SaintDan" dcxdanATwowwayDOTcom wrote in message ...
Hi, Just a follow up to the back order problems I have had with an order from Performance Bicycle as copied below. I finally was able to convince Performance that my shipment of the bike repair stand was missing in the mail. I sent back the confirmation sheet they sent me and was expecting them to send the product to me that day. NO.... talk with Chris in Customer service and he said that it is back again on BACK ORDER. I asked him what kind of company would let there suppliers screw up their business like that. He was quite silent for a while and I figured he was "Clueless" like many other companies that don't put their supplier's or vendor's feet to the fire. Well, I asked for my money back and said I will never deal with Performance Bike company again - MORE silence on the phone line.......... Pretty disappointing how lousy customer service is in this country of ours. Then it seems when a company does run into financial problems, they blame the Japanese, the economy, there competition and even the weather - Hello... look in the mirror :-) Well, maybe someone else has had a better experience with Performance Bike - luck you. Dan My original posting........ Hello, I don't want to bitch too much but has anyone else had problems with Performance Bicycle catalog orders. I ordered from them in mid October and one item was "out of stock" at the time. Said that it would be back in stock and then ship in November. Three weeks later it was restocked and sent to me BUT then 2 1/2 weeks later I still don't have it. Well, my REAL problems started when I tried to talk with someone at Performance. I have been put off, had excuses and explanations told to me, was promised a call back from someone in management who never called. back and just generally treated like a BOOB for complaining. Are they having business problems? Order problems, vendor problems or ......Possibly heading toward putting up the "Out of Business" sign? Funny thing is, I just got some catalogs the other day from Bike Nashbar and Super Go Bike shop - are they any better to deal with? Dan Dear Dan, I know how you feel. Performance is a most unresponsive bunch. They do not deserve your business. Take it elsewhere. |
#14
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Performance Bike still SUX
I think it is important to have a personal relationship, especially with
your favorite mechanic. For me, it is "bob" (fake name) he knows me and when I go in for a quick wheel-true or similar and ask how much I owe, he usually says something like "just buy something." In contrast, I was charged $36 for 4 minutes labor when he was not there. The first is good business sense, the second is greed. In general I have no complaints about Performance Bike. Bartow "Kerry Nikolaisen" f o u r n i k s @ c h a r t e r . n e t wrote in message ... "Tim McNamara" wrote in message ... "SaintDan" dcxdanATwowwayDOTcom writes: Just a follow up to the back order problems I have had with an order from Performance Bicycle as copied below. snip .... talk with Chris in Customer service and he said that it is back again on BACK ORDER. I asked him what kind of company would let there suppliers screw up their business like that. Oh, General Motors, Dell, Compaq, IBM, Ford... any company that sells products can have problems getting supplies. Lots of them in the Fortune 500. Stuff gets back ordered, especially when there is competition for those supplies, for a whole lot of reasons. He was quite silent for a while and I figured he was "Clueless" like many other companies that don't put their supplier's or vendor's feet to the fire. Well, I asked for my money back and said I will never deal with Performance Bike company again - MORE silence on the phone line.......... He was probably thinking "Promise?" but was being polite. Pretty disappointing how lousy customer service is in this country of ours. And yet most of the rest of us don't seem to have this trouble with Nashbar. Maybe they just decided to jack *you* around, hey? Hello... look in the mirror :-) Good advice. I fail to understand your cynicism. There is an old saying in the retail and service industry - "the customer is always right." All it takes is one bad experience, and you are tainted possibly for life. Why bash the customer who has had a bad experience? He is only relaying his frustrations to you. That's why great customer service is at the heart of every successful company - they make it hard to hate them. Sure, there are always the unreasonable customers, but if you have tried everything to make them happy, WHILE BEING UPFRONT AND HONEST, it is that much more difficult to make an enemy. Personally, I think Saint Dan had every right to be frustrated and ****ed. Kerry |
#15
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Performance Bike still SUX
Bartow W. Riggs wrote:
I think it is important to have a personal relationship, especially with your favorite mechanic. I hope I never own anything so unreliable that I end up developing a personal relationship with my mechanic. I was getting dangerously close once with a car but my current one is doing much better. Fortunately my bikes have never approached that level. |
#16
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Performance Bike still SUX
In article cNwAb.447073$Tr4.1249112@attbi_s03,
Peter writes: Bartow W. Riggs wrote: I think it is important to have a personal relationship, especially with your favorite mechanic. I hope I never own anything so unreliable that I end up developing a personal relationship with my mechanic. I was getting dangerously close once with a car but my current one is doing much better. Fortunately my bikes have never approached that level. Twice-yearly checkups are good for bikes, at least in the Northern Temperate Zone. Keep the bearings well-greased, 'n all that. I like to do it myself; others like to have it done and let the other guy/gal get the dirty fingernails. No sweat either way. All bikes need periodic tinkering. Personal relationships with bike mechanics are especially good when you collect & refurbish older bikes which might have extremely stuck seatposts, or "funny", obsolete drive trains that need oddball tools to dismantle. There's nothing wrong with retaining a wrench who knows what [s]he's doing with occasional gifts of Solly's[tm] cinnamon rolls, or herrings for their cats. On a good day, one might even pick up some esoteric tips as to bike care & maintenance. cheers, Tom -- -- Powered by FreeBSD Above address is just a spam midden. I'm really at: tkeats [curlicue] vcn [point] bc [point] ca |
#17
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Performance Bike still SUX
Tom Keats wrote:
In article cNwAb.447073$Tr4.1249112@attbi_s03, Peter writes: Bartow W. Riggs wrote: I think it is important to have a personal relationship, especially with your favorite mechanic. I hope I never own anything so unreliable that I end up developing a personal relationship with my mechanic. I was getting dangerously close once with a car but my current one is doing much better. Fortunately my bikes have never approached that level. Bingo. I would guess that bike mechanics are different, but I never EVER want to be on a first-name basis with anybody who deals with car parts/repair. Twice-yearly checkups are good for bikes, at least in the Northern Temperate Zone. Keep the bearings well-greased, 'n all that. I like to do it myself; others like to have it done and let the other guy/gal get the dirty fingernails. No sweat either way. All bikes need periodic tinkering. You'd think so, wouldn't you? Still, I bought a used bike several years ago and 10,000 miles later it's still going strong with no tinkering at all except for tires and tubes. When I take the rear wheel off I have to keep tweaking the axle until I finally get it to the position where it shifts nicely, but that's it. My smallest rear sprocket is starting to slip, but I figure that's par for the course since it gets the most use. -- Cheers, Bev xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxx "If anyone disagrees with anything I say, I am quite prepared not only to retract it, but also to deny under oath that I ever said it." -- T. Lehrer |
#18
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Performance Bike still SUX
Tom Keats wrote:
In article cNwAb.447073$Tr4.1249112@attbi_s03, Peter writes: Bartow W. Riggs wrote: I think it is important to have a personal relationship, especially with your favorite mechanic. I hope I never own anything so unreliable that I end up developing a personal relationship with my mechanic. I was getting dangerously close once with a car but my current one is doing much better. Fortunately my bikes have never approached that level. Twice-yearly checkups are good for bikes, at least in the Northern Temperate Zone. Keep the bearings well-greased, 'n all that. Seeing someone for a few minutes once every six months isn't likely to result in a very personal relationship unless there's some other reason for it to develop. In any event I used to also believe in regreasing bearings, etc. once or twice a year. Then I stopped doing that and realized that the bike ran fine without it. My main bike is 12 years old and hasn't had a bearing touched in over four years and about 25000 miles. Obviously it's gone through a few tires and a couple chains along the way, but nothing that needed the help of a mechanic. |
#19
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Performance Bike still SUX
Peter wrote in message news:cNwAb.447073$Tr4.1249112@attbi_s03...
Bartow W. Riggs wrote: I think it is important to have a personal relationship, especially with your favorite mechanic. I hope I never own anything so unreliable that I end up developing a personal relationship with my mechanic. I was getting dangerously close once with a car but my current one is doing much better. Fortunately my bikes have never approached that level. Dear Peter, Your point about why anyone would want to get to know their mechanic well reminds me of how my medical office clients often ask me which companies offer the best computer support. I tell my clients whatever I've read in customer satisfaction surveys, mention my more lurid recent experiences, and then raise the question that you imply: What does it really mean when so many people think that a company has such wonderful support? A few years ago, a doctor ordered a Dell, asked me to set it up, and watched as I ran through the initial Windows setup, which froze and never recovered. The Seagate hard drive had died. Dell tech support arranged for FedEx to arrive the next morning with the right box for returning the computer alone, without its keyboard, manuals, or other stuff--no original packing box was needed. The box was a nice touch, but it suggested that FedEx and Dell expected to ship a lot of dead computers back to the factory from my little Colorado backwater. (I have nothing against Seagate, Dell, or FedEx. And I'm a computer mechanic that my unhappy offices get know better than they'd like.) It's a bit like the daughter who's been missing all weekend and then shows up Monday morning carrying a Gideon Bible. Her religious interest is reassuring, but her father has to wonder what hotel room she swiped it from. A well-run, efficient complaint and warranty department requires lots of complaints and broken parts to maintain its high standards. (But think of the alternative.) Carl Fogel |
#20
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Performance Bike still SUX
In article ,
The Real Bev writes: All bikes need periodic tinkering. You'd think so, wouldn't you? Still, I bought a used bike several years ago and 10,000 miles later it's still going strong with no tinkering at all except for tires and tubes. When I take the rear wheel off I have to keep tweaking the axle until I finally get it to the position where it shifts nicely, but that's it. My smallest rear sprocket is starting to slip, but I figure that's par for the course since it gets the most use. You should see some of the puddles (lakes) Claire, Dane, Zoot, Bernie, Ryan, Fabrizzio et al have to frequently ride thru in what Americans call the Pacific NorthWest. Humid coastal climates are lubrication killers. Not to mention wear & tear on brake pads and rims. So, out of curiosity, just how well-lubed /is/ your BB or headset? cheers, & no spawled bearings, Tom -- -- Powered by FreeBSD Above address is just a spam midden. I'm really at: tkeats [curlicue] vcn [point] bc [point] ca |
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