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#11
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lickton's gets no more business from me!
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#12
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lickton's gets no more business from me!
On Apr 21, 8:07*pm, SLAVE of THE STATE wrote:
BTW, Walt is a cry-baby who has nothing better to do than waste his time and everyone else's time complaining about some gd sub-$10 purchase that went all wrong. *I mean, he could post something about global warming. I think Walt's offbase but at least he's on topic. Let's see... rec.bicycles.misc, rec.bicycles.racing, rec.bicycles.marketplace, rec.bicycles.soc. Nope, not a word about global warming or any other allegedly impending climate change. There are plenty of offtopic threads in these NGs without encouraging more. Regards, Bob Hunt |
#13
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lickton's gets no more business from me!
"Zoot Katz" wrote: Stickers? ^^^^^^^^^^^^^^^^^^ I get more of those than I want, free of charge, along the road shoulders. ;-) I was thinking more in terms of a Campy lock ring. |
#14
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lickton's gets no more business from me!
"walter" wrote in message ... i ordered a single campy lock-ring from lickton's. shipping was $6. alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle...and the envelope indicated shipping cost was an actual $0.82. i understand shipping has labour costs, material costs, etc. but a 631% markup is ludicrous, so wrote an unpleasant email to their customer-support address saying i thought it was ludicrous and that if they charge a premium for shipping, they should at least use some sort of premium class of expedited shipping (i.e., postal priority, fedex ground, ups). also told them that i'd share my experiences on the online forums i frequent. clearly not the best tack to take, but i was tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever. their reply was, ahem, perhaps even more unkind with a load of rationalization and justification. and further try to justify that because they need to subsidize the shipping costs on kryptonite locks. hmmm...lemme seee he shipping a 20gram lockring...walk over to the bin, pick it out, stuff envelope, print out invoice/label, stick to envelop, print out postage, drop in mailbox. i do that all the time and it takes me a minute or two. clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. walter -------- Original Message -------- Subject: We love you, too, Walter. Date: Sat, 19 Apr 2008 15:46:04 -0500 From: Robert Lickton Get a grip, Walter. Did you know shipping is about more than the actual cost. It's about the time and materials, also? Did you know it actually takes more time to process a small item than a large item? Shipping is not a profit center, at least it's not in this store. If you compare our shipping rates you will find out we're pretty darn competitive. Try this: buy a Kryptonite New York U-Lock from us. You won't hear us crying that it costs us more to ship than we charge for shipping. Sorry to offend you, but your rant was far more offensive than my reply. --Curt at Lickton's When informing customers about Shipping & Handling we often have a similar problem, arise. We have a $5 minimum deal. I figured our worst case scenario: only one item to get to the post office, with one small item in the bag. If we send someone to do the post office run, it will probably take 45 minutes. The postage may only be a dollar, but what will it cost you for the employee to drive up there, stand in line and then return? Many times we actually have been called back by customers complaining about paying our $5 minimum when the actual postage on the package was over $6. My wife and I sometimes have to sit back and laugh... Lately though, the gas prices have sharply reduced the shipping costs complaints. Bruce |
#15
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lickton's gets no more business from me!
"Bruce Gilbert" wrote in message
m... When informing customers about Shipping & Handling we often have a similar problem, arise. We have a $5 minimum deal. I figured our worst case scenario: only one item to get to the post office, with one small item in the bag. If we send someone to do the post office run, it will probably take 45 minutes. The postage may only be a dollar, but what will it cost you for the employee to drive up there, stand in line and then return? Many times we actually have been called back by customers complaining about paying our $5 minimum when the actual postage on the package was over $6. My wife and I sometimes have to sit back and laugh... Lately though, the gas prices have sharply reduced the shipping costs complaints. What always amazes me is that these same people don't complain about very expensive high end bikes that simply aren't worth the sort of money they're willing to pay to get them. But that dollar part now...... |
#16
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lickton's gets no more business from me!
Tim McNamara wrote:
I'm baffled by buying a lock ring by mail order and not just riding down to the LBS to get one. Unless you only have LBSes with worse customer service than Lickton's. I'm sure that driving or riding or calling around looking for a shop that has this item in stock would have cost him far more than $6 worth of time, fuel, etc. OTOH, some on-line stores do offer very low-priced shipping for items they can stick in a padded envelope which is nice of them. They don't have to go to the post office to do this, their mail carrier will pick them up. As a customer, of course, you certainly have the right to no longer do business with them if their service was unsatisfactory from your perspective. I'll order more stuff from Lickton's to make up for Walter! I've ordered Lone Peak stuff from them, as it's nearly impossible to find locally. Lone Peak has one of the only trunk bags that doesn't use funky velcro straps to hold it onto the rack. Lickton's charges $50 for it, another on-line store charges $70 for it. "http://www.lickbike.com/productpage.aspx?PART_NUM_SUB='3648-01'" "http://www.gaerlan.com/bikeparts/acc/bag/bag.html" Another item I've found at Lickton's are the elusive Ciussi Elite VIP Universal Cage Mount. He charges $7.95. Harris Cyclery charges $15.95 for the same item. It's a very unique item not found in any bicycle shop, but that's quite a difference in mark-up! "http://www.lickbike.com/productpage.aspx?PART_NUM_SUB='3242-00'" "http://sheldonbrown.com/harris/accessories.html" |
#17
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lickton's gets no more business from me!
On Apr 21, 4:25 pm, walter wrote:
i ordered a single campy lock-ring from lickton's. shipping was $6. alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle...and the envelope indicated shipping cost was an actual $0.82. i understand shipping has labour costs, material costs, etc. but a 631% markup is ludicrous, so wrote an unpleasant email to their customer-support address saying i thought it was ludicrous and that if they charge a premium for shipping, they should at least use some sort of premium class of expedited shipping (i.e., postal priority, fedex ground, ups). also told them that i'd share my experiences on the online forums i frequent. clearly not the best tack to take, but i was tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever. their reply was, ahem, perhaps even more unkind with a load of rationalization and justification. and further try to justify that because they need to subsidize the shipping costs on kryptonite locks. hmmm...lemme seee he shipping a 20gram lockring...walk over to the bin, pick it out, stuff envelope, print out invoice/label, stick to envelop, print out postage, drop in mailbox. i do that all the time and it takes me a minute or two. clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. Congratulations! You have succeeded in letting everyone know what a putz you are. You write unpleasant emails complaining about a few bucks, have a problem maintaining blood sugar levels, are entirely clueless when it comes to business costs, don't know enough to ask about shipping beforehand, and you take cheap shots at people on Usenet. You should be very proud. Go get a candy bar and shut up. R |
#18
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lickton's gets no more business from me!
In article ,
Zoot Katz wrote: On Mon, 21 Apr 2008 18:07:00 -0700 (PDT), wrote: On Apr 21, 8:13 pm, Tim McNamara wrote: I'm baffled by buying a lock ring by mail order and not just riding down to the LBS to get one. Unless you only have LBSes with worse customer service than Lickton's. Could be Walter has already gotten angry at all his local bike shops because they're not working for free, either. Posting private e-mail without the author's consent is a scummiest of stupid stunts to start with. In this his case piddling rant backfired. I liked the Subject: of Curt's response, "We love you, too, Walter." Not the scummiest. Sorry to disagree. Modifying quoted material and presenting it as the original is scummier. -- Michael Press |
#19
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lickton's gets no more business from me!
In article ,
SMS wrote: [...] Another item I've found at Lickton's are the elusive Ciussi Elite VIP Universal Cage Mount. He charges $7.95. Harris Cyclery charges $15.95 for the same item. It's a very unique item not found in any bicycle ^^^^^^^^^^^ I can't resist. -- Michael Press |
#20
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lickton's gets no more business from me!
On Mon, 21 Apr 2008 13:25:38 -0700 (PDT), walter
wrote: i ordered a single campy lock-ring from lickton's. shipping was $6. alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle...and the envelope indicated shipping cost was an actual $0.82. i understand shipping has labour costs, material costs, etc. but a 631% markup is ludicrous, so wrote an unpleasant email to their customer-support address saying i thought it was ludicrous and that if they charge a premium for shipping, they should at least use some sort of premium class of expedited shipping (i.e., postal priority, fedex ground, ups). also told them that i'd share my experiences on the online forums i frequent. clearly not the best tack to take, but i was tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever. their reply was, ahem, perhaps even more unkind with a load of rationalization and justification. and further try to justify that because they need to subsidize the shipping costs on kryptonite locks. hmmm...lemme seee he shipping a 20gram lockring...walk over to the bin, pick it out, stuff envelope, print out invoice/label, stick to envelop, print out postage, drop in mailbox. i do that all the time and it takes me a minute or two. clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. walter -------- Original Message -------- Subject: We love you, too, Walter. Date: Sat, 19 Apr 2008 15:46:04 -0500 From: Robert Lickton Lickton's Rocks man. I ordered some fenders for my bike and they not only shipped them FAST they shipped them for a very reasonable rate. And the price of the fenders were cheaper than anybody else! Great store! I remember once I ordered some Decals for my Surly Pacer from another well known online bike store (Alfred E. Bike) and I emailed them before placing the order and asked if they would charge me half of the shipping $6.00 because the order was so light and small. They agreed with a smile. Another fine online store in my opinion. So sometimes you have to ask. Fritz |
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