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A bad fright -- and a result
On Tuesday evening I was riding through a Cambridgeshire village (home
to armb of this parish), when a cement mixer passed me VERY close. Of course the driver wouldn't have heard the resulting ugly terms in which he was addressed, but when the lorry turned into a road from which I knew there was no other way out I followed it. It turned out the the depot was in there, so instead of accosting the driver I went into the offices to complain about his (or her?) driving. The manager listened and as I calmed down made a formal note of the complaint, saying that he would talk to driver about it when he came in. When ready to leave I said that several cycle campaigns had published advice for drivers of large vehicles and I would get him what I could find. The following day he phoned me and said that the driver had been given a formal warning and would be the first to be handed whatever I could give them, and all the other drivers would receive it too. A very good attitude on the company's part. Mike |
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#2
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A bad fright -- and a result
MikeC wrote:
On Tuesday evening I was riding through a Cambridgeshire village (home to armb of this parish), when a cement mixer passed me VERY close. Of course the driver wouldn't have heard the resulting ugly terms in which he was addressed, but when the lorry turned into a road from which I knew there was no other way out I followed it. It turned out the the depot was in there, so instead of accosting the driver I went into the offices to complain about his (or her?) driving. The manager listened and as I calmed down made a formal note of the complaint, saying that he would talk to driver about it when he came in. When ready to leave I said that several cycle campaigns had published advice for drivers of large vehicles and I would get him what I could find. The following day he phoned me and said that the driver had been given a formal warning and would be the first to be handed whatever I could give them, and all the other drivers would receive it too. A very good attitude on the company's part. Yeah, but once you'd left he and the driver probably had a good laugh at you. If, of course, he *wasn't* the driver... |
#3
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A bad fright -- and a result
"MikeC" wrote in message ... The following day he phoned me and said that the driver had been given a formal warning and would be the first to be handed whatever I could give them, and all the other drivers would receive it too. A very good attitude on the company's part. I do wonder if the method employed to deal with complaints nowadays is simply to tell the complainer what they want to hear. I would also be surprised if the driver was to receive a "formal warning" for one complaint about their driving. However, well done for raising the issue with the company. I would have probably had words with the driver directly myself. |
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A bad fright -- and a result
On Thu, 18 Dec 2008 16:35:44 -0000
"AndyC" wrote: I do wonder if the method employed to deal with complaints nowadays is simply to tell the complainer what they want to hear. Indeed. I would also be surprised if the driver was to receive a "formal warning" for one complaint about their driving. It may not have been the first complaint. |
#5
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A bad fright -- and a result
On Thu, 18 Dec 2008 16:35:44 -0000, "AndyC"
wrote: "MikeC" wrote in message ... The following day he phoned me and said that the driver had been given a formal warning and would be the first to be handed whatever I could give them, and all the other drivers would receive it too. A very good attitude on the company's part. I do wonder if the method employed to deal with complaints nowadays is simply to tell the complainer what they want to hear. I would also be surprised if the driver was to receive a "formal warning" for one complaint about their driving. A formal warning is no more than a verbal warning - a talking to. The next stage would be a written warning. I find it highly likely that the driver would have been spoken to, and the conversation noted by the depot manager. |
#6
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A bad fright -- and a result
On Thu, 18 Dec 2008 18:22:19 +0000
Tom Crispin wrote: On Thu, 18 Dec 2008 16:35:44 -0000, "AndyC" wrote: "MikeC" wrote in message ... The following day he phoned me and said that the driver had been given a formal warning and would be the first to be handed whatever I could give them, and all the other drivers would receive it too. A very good attitude on the company's part. I do wonder if the method employed to deal with complaints nowadays is simply to tell the complainer what they want to hear. I would also be surprised if the driver was to receive a "formal warning" for one complaint about their driving. A formal warning is no more than a verbal warning But noted in his work record. |
#7
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A bad fright -- and a result
On Thu, 18 Dec 2008 07:12:43 -0800 (PST), MikeC
said in : The following day he phoned me and said that the driver had been given a formal warning and would be the first to be handed whatever I could give them, and all the other drivers would receive it too. A very good attitude on the company's part. And a lot of firms will do similar, but I have (on the few occasions I've tried it) been a pains to point out that I don't want the driver bollocked or whatever, it is very common not to fully understand the time it takes to pass a cycle, for example, and thus cut in too soon, the main thing is to make it a point of education, not punishment, because if the bloke gets in trouble then his mates might do something rash. And make it a two-way thing, like the TfL leaflets which have the lorry driver perspective on one side and the cyclists perspective on the other, which I think is rather clever. The "do not pass on the left" logos on mixer left mudguards are becoming quite widely used, so that would be a good "we're all in this together for the common good" point. Guy -- May contain traces of irony. Contents liable to settle after posting. http://www.chapmancentral.co.uk 85% of helmet statistics are made up, 69% of them at CHS, Puget Sound GPG sig #3FA3BCDE http://www.chapmancentral.co.uk/pgp-public-key.txt |
#8
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A bad fright -- and a result
On Thu, 18 Dec, AndyC wrote:
I do wonder if the method employed to deal with complaints nowadays is simply to tell the complainer what they want to hear. I would also be surprised if the driver was to receive a "formal warning" for one complaint about their driving. I agree that the easy solution for the firm is to sound like they are taking it seriously, and it's almost impossible to determine if they've actually done anything. I had a run-in with with a van about a month ago: I'm approaching back of traffic queue, already coasting, van starts overtake, has nowhere to go so pulls sideways requiring me to swerve and brake hard to avoid collision. I shout "Oi" while braking. Driver (having come to a stop) get out and threatens physical violence, gets back in and reverses at me about a foot. Queue moves forward and he goes with it then stops violently enough that wheels lock, then reverses a foot at me again. Driver gets out and threatens more violence, so I called the number painted on the back doors while he was ranting at me. I got similar - depot manager promises will take it very seriously and have a word with the driver when he got to the depot. When I spoke to depot manager again next day he reported that driver had got in, swore loudly at manager and stormed off, didn't turn up for work next day. It's a good story to put me off following up complaint more formally (though the manager did invite me to put it in writing for inclusion in staff record if I wanted). It may be true, but there's no way of knowing. It wouldn't surprise me for a verbal formal warning to be triggered for one reported case of bad driving, and for it to remain on record. regards, Ian SMith -- |\ /| no .sig |o o| |/ \| |
#9
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A bad fright -- and a result
In article , MikeC wrote:
On Tuesday evening I was riding through a Cambridgeshire village (home to armb of this parish) Changing the subject, you don't have a new purple SWB recumbent? I've seen it a couple of times near your village, but not had a good view of the rider. I didn't think it was you, but wasn't sure. (I know it's not a replacement bike, because I saw what was definitely you on your old bike in between. I did wave, but I was driving.) |
#10
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A bad fright -- and a result
Ian Smith wrote:
On Thu, 18 Dec, AndyC wrote: I do wonder if the method employed to deal with complaints nowadays /| /| _____________________ ||__|| | | / O O\__ | PLEASE DO NOT | / \ | FEED THE TROLLS | / \ \|_____________________| / _ \ \ || / |\____\ \ || / | | | |\____/ || / \|_|_|/ | _|| / / \ |____| || / | | | --| | | | |____ --| * _ | |_|_|_| | \-/ *-- _--\ _ \ | || / _ \\ | / ` * / \_ /- | | | * ___ C_c_c_C/ \C_c_c_c____________ |
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