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#1
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Performance Bike still SUX
Hi,
Just a follow up to the back order problems I have had with an order from Performance Bicycle as copied below. I finally was able to convince Performance that my shipment of the bike repair stand was missing in the mail. I sent back the confirmation sheet they sent me and was expecting them to send the product to me that day. NO.... talk with Chris in Customer service and he said that it is back again on BACK ORDER. I asked him what kind of company would let there suppliers screw up their business like that. He was quite silent for a while and I figured he was "Clueless" like many other companies that don't put their supplier's or vendor's feet to the fire. Well, I asked for my money back and said I will never deal with Performance Bike company again - MORE silence on the phone line.......... Pretty disappointing how lousy customer service is in this country of ours. Then it seems when a company does run into financial problems, they blame the Japanese, the economy, there competition and even the weather - Hello... look in the mirror :-) Well, maybe someone else has had a better experience with Performance Bike - luck you. Dan My original posting........ Hello, I don't want to bitch too much but has anyone else had problems with Performance Bicycle catalog orders. I ordered from them in mid October and one item was "out of stock" at the time. Said that it would be back in stock and then ship in November. Three weeks later it was restocked and sent to me BUT then 2 1/2 weeks later I still don't have it. Well, my REAL problems started when I tried to talk with someone at Performance. I have been put off, had excuses and explanations told to me, was promised a call back from someone in management who never called. back and just generally treated like a BOOB for complaining. Are they having business problems? Order problems, vendor problems or ......Possibly heading toward putting up the "Out of Business" sign? Funny thing is, I just got some catalogs the other day from Bike Nashbar and Super Go Bike shop - are they any better to deal with? Dan |
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#2
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Performance Bike still SUX
SaintDan dcxdanATwowwayDOTcom wrote:
I asked him what kind of company would let there suppliers screw up their business like that. Sounds like you are too stupid to be a customer, they're lucky to be rid of you. Clyde Soles |
#3
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Performance Bike still SUX
"SaintDan" dcxdanATwowwayDOTcom writes:
Just a follow up to the back order problems I have had with an order from Performance Bicycle as copied below. snip .... talk with Chris in Customer service and he said that it is back again on BACK ORDER. I asked him what kind of company would let there suppliers screw up their business like that. Oh, General Motors, Dell, Compaq, IBM, Ford... any company that sells products can have problems getting supplies. Lots of them in the Fortune 500. Stuff gets back ordered, especially when there is competition for those supplies, for a whole lot of reasons. He was quite silent for a while and I figured he was "Clueless" like many other companies that don't put their supplier's or vendor's feet to the fire. Well, I asked for my money back and said I will never deal with Performance Bike company again - MORE silence on the phone line.......... He was probably thinking "Promise?" but was being polite. Pretty disappointing how lousy customer service is in this country of ours. And yet most of the rest of us don't seem to have this trouble with Nashbar. Maybe they just decided to jack *you* around, hey? Hello... look in the mirror :-) Good advice. |
#4
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Performance Bike still SUX
"Tim McNamara" wrote in message
... "SaintDan" dcxdanATwowwayDOTcom writes: Just a follow up to the back order problems I have had with an order from Performance Bicycle as copied below. snip .... talk with Chris in Customer service and he said that it is back again on BACK ORDER. I asked him what kind of company would let there suppliers screw up their business like that. Oh, General Motors, Dell, Compaq, IBM, Ford... any company that sells products can have problems getting supplies. Lots of them in the Fortune 500. Stuff gets back ordered, especially when there is competition for those supplies, for a whole lot of reasons. He was quite silent for a while and I figured he was "Clueless" like many other companies that don't put their supplier's or vendor's feet to the fire. Well, I asked for my money back and said I will never deal with Performance Bike company again - MORE silence on the phone line.......... He was probably thinking "Promise?" but was being polite. Pretty disappointing how lousy customer service is in this country of ours. And yet most of the rest of us don't seem to have this trouble with Nashbar. Maybe they just decided to jack *you* around, hey? Hello... look in the mirror :-) Good advice. I fail to understand your cynicism. There is an old saying in the retail and service industry - "the customer is always right." All it takes is one bad experience, and you are tainted possibly for life. Why bash the customer who has had a bad experience? He is only relaying his frustrations to you. That's why great customer service is at the heart of every successful company - they make it hard to hate them. Sure, there are always the unreasonable customers, but if you have tried everything to make them happy, WHILE BEING UPFRONT AND HONEST, it is that much more difficult to make an enemy. Personally, I think Saint Dan had every right to be frustrated and ****ed. Kerry |
#5
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Performance Bike still SUX
Never had a problem with them or any other online Bike place, maybe it's
just you. Of course this begs the question, why should we care? |
#6
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Performance Bike still SUX
I have heard of a couple people complaining about mail order,I have not had
any troubloe yet,I worked out a good deal with a guy who runs a shop ,15% over Qualitys price thats who a lot of shops go through ,I still get a compareitable price and he make's money ,I use the online shops only when he cant come close,I will give it to him to keep him in the area, JMO -- J/O TrailBlazer at Large |
#7
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Performance Bike still SUX
Stuff gets back ordered man... that happens in any shop, real or virtual.
I just want to add that I've dealt with many online businesses (digikey.com, partsexpress.com, nashbar.com, getawaybikes.com, etc.. etc.) and I've always been happy with the results!! However, I wish I could say the same thing for actual local stores, but I can't. I'd much rather buy stuff online where I don't have to deal with sales people, other customers or any other obnoxiousness involved in the retail world. Mike http://mikebeauchamp.com "SaintDan" dcxdanATwowwayDOTcom wrote in message news Hi, Just a follow up to the back order problems I have had with an order from Performance Bicycle as copied below. I finally was able to convince Performance that my shipment of the bike repair stand was missing in the mail. I sent back the confirmation sheet they sent me and was expecting them to send the product to me that day. NO.... talk with Chris in Customer service and he said that it is back again on BACK ORDER. I asked him what kind of company would let there suppliers screw up their business like that. He was quite silent for a while and I figured he was "Clueless" like many other companies that don't put their supplier's or vendor's feet to the fire. Well, I asked for my money back and said I will never deal with Performance Bike company again - MORE silence on the phone line.......... Pretty disappointing how lousy customer service is in this country of ours. Then it seems when a company does run into financial problems, they blame the Japanese, the economy, there competition and even the weather - Hello... look in the mirror :-) Well, maybe someone else has had a better experience with Performance Bike - luck you. Dan My original posting........ Hello, I don't want to bitch too much but has anyone else had problems with Performance Bicycle catalog orders. I ordered from them in mid October and one item was "out of stock" at the time. Said that it would be back in stock and then ship in November. Three weeks later it was restocked and sent to me BUT then 2 1/2 weeks later I still don't have it. Well, my REAL problems started when I tried to talk with someone at Performance. I have been put off, had excuses and explanations told to me, was promised a call back from someone in management who never called. back and just generally treated like a BOOB for complaining. Are they having business problems? Order problems, vendor problems or ......Possibly heading toward putting up the "Out of Business" sign? Funny thing is, I just got some catalogs the other day from Bike Nashbar and Super Go Bike shop - are they any better to deal with? Dan |
#8
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Performance Bike still SUX
"Kerry Nikolaisen" f o u r n i k s @ c h a r t e r . n e t writes:
Why bash the customer who has had a bad experience? He is only relaying his frustrations to you. Nah, he's whining. His stuff was backordered, which just happens sometimes and he took it personally. |
#9
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Performance Bike still SUX
"Tim McNamara" wrote in message
... "Kerry Nikolaisen" f o u r n i k s @ c h a r t e r . n e t writes: Why bash the customer who has had a bad experience? He is only relaying his frustrations to you. Nah, he's whining. His stuff was backordered, which just happens sometimes and he took it personally. No - reread the post. He's upset because they weren't upfront with him and jerked him around. |
#10
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Performance Bike still SUX
If you think that bicycle business is so profitable and competitive
that they need your business man are you off track. Why don't you try opening a competitor to Performance and see just how successful and "customer friendly" you are. Performance has a long way to go towards being perfect but they are a pretty good business. "SaintDan" dcxdanATwowwayDOTcom wrote in message news Hi, Just a follow up to the back order problems I have had with an order from Performance Bicycle as copied below. I finally was able to convince Performance that my shipment of the bike repair stand was missing in the mail. I sent back the confirmation sheet they sent me and was expecting them to send the product to me that day. NO.... talk with Chris in Customer service and he said that it is back again on BACK ORDER. I asked him what kind of company would let there suppliers screw up their business like that. He was quite silent for a while and I figured he was "Clueless" like many other companies that don't put their supplier's or vendor's feet to the fire. Well, I asked for my money back and said I will never deal with Performance Bike company again - MORE silence on the phone line.......... Pretty disappointing how lousy customer service is in this country of ours. Then it seems when a company does run into financial problems, they blame the Japanese, the economy, there competition and even the weather - Hello... look in the mirror :-) Well, maybe someone else has had a better experience with Performance Bike - luck you. Dan My original posting........ Hello, I don't want to bitch too much but has anyone else had problems with Performance Bicycle catalog orders. I ordered from them in mid October and one item was "out of stock" at the time. Said that it would be back in stock and then ship in November. Three weeks later it was restocked and sent to me BUT then 2 1/2 weeks later I still don't have it. Well, my REAL problems started when I tried to talk with someone at Performance. I have been put off, had excuses and explanations told to me, was promised a call back from someone in management who never called. back and just generally treated like a BOOB for complaining. Are they having business problems? Order problems, vendor problems or ......Possibly heading toward putting up the "Out of Business" sign? Funny thing is, I just got some catalogs the other day from Bike Nashbar and Super Go Bike shop - are they any better to deal with? Dan |
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