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#101
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Rethinking getting Surly Long Haul Trucker frame?
On Thursday, April 7, 2016 at 8:35:04 AM UTC-4, Bertrand wrote:
IIRC, Surly's warranty is only valid if a(n) LBS builds up the frame, as well. But 3 years is perfectly reasonable, IMO. In other words, it's a "free from defects" warranty - not a "will last a lifetime" warranty. http://surlybikes.com//uploads/downl...e_Warranty.pdf LIMITED WARRANTY This Surly product is warranted against defects in materials and workmanship for three years from the date of retail purchase of the product, subject to the limitations detailed below. Save your dated receipt for proof of purchase. This warranty does NOT cover the following: * Damage due to improper assembly or follow-up maintenance or lack of skill, competence or experience of the user or assembler * Products that have been modified, neglected, used in competition or for commercial purposes, misused or abused, involved in accidents or anything other than normal use * Installation of components, parts or accessories not originally intended for or compatible with bicycle as sold * Damage or deterioration to the paint, surface finish, aesthetics or appearance of the product * Normal wear and tear * Labor required to remove and/or refit and re-adjust the product within the bicycle assembly This limited warranty is expressly limited to the repair or replacement of a defective product, at the option of Surly, and is the sole remedy of the warranty. This limited warranty applies only to the original purchaser of the Surly product and is not transferrable. This warranty applies only to products purchased through an authorized dealer or distributor. In no event shall Surly be liable for any loss, inconvenience or damage, whether direct, incidental, consequential, or otherwise resulting from breach of any express or implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise with respect to our products except as set forth herein. This limited warranty gives the consumer specific legal rights, and those rights and other rights may vary from place to place. This limited warranty does not affect your statutory rights. TO THE EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. I looked in getting a LHT frame but decided against it when Surly emailed a reply to me about kickstands and they stated that u sing a kickstand would void the warranty. Cheers |
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#102
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Rethinking getting Surly Long Haul Trucker frame?
On 4/7/2016 8:39 AM, Sir Ridesalot wrote:
On Thursday, April 7, 2016 at 8:35:04 AM UTC-4, Bertrand wrote: IIRC, Surly's warranty is only valid if a(n) LBS builds up the frame, as well. But 3 years is perfectly reasonable, IMO. In other words, it's a "free from defects" warranty - not a "will last a lifetime" warranty. http://surlybikes.com//uploads/downl...e_Warranty.pdf LIMITED WARRANTY This Surly product is warranted against defects in materials and workmanship for three years from the date of retail purchase of the product, subject to the limitations detailed below. Save your dated receipt for proof of purchase. This warranty does NOT cover the following: * Damage due to improper assembly or follow-up maintenance or lack of skill, competence or experience of the user or assembler * Products that have been modified, neglected, used in competition or for commercial purposes, misused or abused, involved in accidents or anything other than normal use * Installation of components, parts or accessories not originally intended for or compatible with bicycle as sold * Damage or deterioration to the paint, surface finish, aesthetics or appearance of the product * Normal wear and tear * Labor required to remove and/or refit and re-adjust the product within the bicycle assembly This limited warranty is expressly limited to the repair or replacement of a defective product, at the option of Surly, and is the sole remedy of the warranty. This limited warranty applies only to the original purchaser of the Surly product and is not transferrable. This warranty applies only to products purchased through an authorized dealer or distributor. In no event shall Surly be liable for any loss, inconvenience or damage, whether direct, incidental, consequential, or otherwise resulting from breach of any express or implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise with respect to our products except as set forth herein. This limited warranty gives the consumer specific legal rights, and those rights and other rights may vary from place to place. This limited warranty does not affect your statutory rights. TO THE EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. I looked in getting a LHT frame but decided against it when Surly emailed a reply to me about kickstands and they stated that u sing a kickstand would void the warranty. Cheers http://www.yellowjersey.org/photosfr...st/cscolec.jpg -- Andrew Muzi www.yellowjersey.org/ Open every day since 1 April, 1971 |
#103
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Rethinking getting Surly Long Haul Trucker frame?
On Thursday, April 7, 2016 at 6:52:38 AM UTC-7, AMuzi wrote:
On 4/7/2016 8:39 AM, Sir Ridesalot wrote: On Thursday, April 7, 2016 at 8:35:04 AM UTC-4, Bertrand wrote: IIRC, Surly's warranty is only valid if a(n) LBS builds up the frame, as well. But 3 years is perfectly reasonable, IMO. In other words, it's a "free from defects" warranty - not a "will last a lifetime" warranty. http://surlybikes.com//uploads/downl...e_Warranty.pdf LIMITED WARRANTY This Surly product is warranted against defects in materials and workmanship for three years from the date of retail purchase of the product, subject to the limitations detailed below. Save your dated receipt for proof of purchase. This warranty does NOT cover the following: * Damage due to improper assembly or follow-up maintenance or lack of skill, competence or experience of the user or assembler * Products that have been modified, neglected, used in competition or for commercial purposes, misused or abused, involved in accidents or anything other than normal use * Installation of components, parts or accessories not originally intended for or compatible with bicycle as sold * Damage or deterioration to the paint, surface finish, aesthetics or appearance of the product * Normal wear and tear * Labor required to remove and/or refit and re-adjust the product within the bicycle assembly This limited warranty is expressly limited to the repair or replacement of a defective product, at the option of Surly, and is the sole remedy of the warranty. This limited warranty applies only to the original purchaser of the Surly product and is not transferrable. This warranty applies only to products purchased through an authorized dealer or distributor. In no event shall Surly be liable for any loss, inconvenience or damage, whether direct, incidental, consequential, or otherwise resulting from breach of any express or implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise with respect to our products except as set forth herein. This limited warranty gives the consumer specific legal rights, and those rights and other rights may vary from place to place. This limited warranty does not affect your statutory rights. TO THE EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. I looked in getting a LHT frame but decided against it when Surly emailed a reply to me about kickstands and they stated that u sing a kickstand would void the warranty. Cheers http://www.yellowjersey.org/photosfr...st/cscolec.jpg Is that deformation from a kickstand plate -- on a Colnago? WTF? Anyone who puts a kickstand on a Colnago deserves to have his or her warranty voided. -- Jay Beattie. |
#104
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Rethinking getting Surly Long Haul Trucker frame?
On 4/7/2016 10:33 AM, jbeattie wrote:
On Thursday, April 7, 2016 at 6:52:38 AM UTC-7, AMuzi wrote: On 4/7/2016 8:39 AM, Sir Ridesalot wrote: On Thursday, April 7, 2016 at 8:35:04 AM UTC-4, Bertrand wrote: IIRC, Surly's warranty is only valid if a(n) LBS builds up the frame, as well. But 3 years is perfectly reasonable, IMO. In other words, it's a "free from defects" warranty - not a "will last a lifetime" warranty. http://surlybikes.com//uploads/downl...e_Warranty.pdf LIMITED WARRANTY This Surly product is warranted against defects in materials and workmanship for three years from the date of retail purchase of the product, subject to the limitations detailed below. Save your dated receipt for proof of purchase. This warranty does NOT cover the following: * Damage due to improper assembly or follow-up maintenance or lack of skill, competence or experience of the user or assembler * Products that have been modified, neglected, used in competition or for commercial purposes, misused or abused, involved in accidents or anything other than normal use * Installation of components, parts or accessories not originally intended for or compatible with bicycle as sold * Damage or deterioration to the paint, surface finish, aesthetics or appearance of the product * Normal wear and tear * Labor required to remove and/or refit and re-adjust the product within the bicycle assembly This limited warranty is expressly limited to the repair or replacement of a defective product, at the option of Surly, and is the sole remedy of the warranty. This limited warranty applies only to the original purchaser of the Surly product and is not transferrable. This warranty applies only to products purchased through an authorized dealer or distributor. In no event shall Surly be liable for any loss, inconvenience or damage, whether direct, incidental, consequential, or otherwise resulting from breach of any express or implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise with respect to our products except as set forth herein. This limited warranty gives the consumer specific legal rights, and those rights and other rights may vary from place to place. This limited warranty does not affect your statutory rights. TO THE EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. I looked in getting a LHT frame but decided against it when Surly emailed a reply to me about kickstands and they stated that u sing a kickstand would void the warranty. Cheers http://www.yellowjersey.org/photosfr...st/cscolec.jpg Is that deformation from a kickstand plate -- on a Colnago? WTF? Anyone who puts a kickstand on a Colnago deserves to have his or her warranty voided. -- Jay Beattie. Yep, that snapshot's just before his new chainstays went in. http://www.yellowjersey.org/photosfr...t/cscolec2.jpg People like what they inscrutably like. As a defense attorney you are probably familiar with the outliers of human behavior. It's always the product's fault, never the idiot plaintiff, right? -- Andrew Muzi www.yellowjersey.org/ Open every day since 1 April, 1971 |
#105
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Rethinking getting Surly Long Haul Trucker frame?
On Wednesday, April 6, 2016 at 1:21:29 PM UTC-5, AMuzi wrote:
ahem. Not _every_ USA shop. -- Andrew Muzi www.yellowjersey.org/ Open every day since 1 April, 1971 Andrew I would have to study your invoices and accounts payable records and checking account to believe your shop does not have any dealings with QBP. |
#106
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Zombie threads [ Rethinking getting Surly Long Haul Trucker frame?]
On Wednesday, April 6, 2016 at 2:54:53 PM UTC-5, Tosspot wrote:
It's going to be me in a decade or so when I can't tie my own shoe laces and Jobst is plain *WRONG*. [1] I have two. Quite allright imho. Go to Google and type in "geriatric shoes". Click on the Images button. You will have lots of choices for shoes that close using Velcro. Just like many cycling shoes use now. Should be an easy transition from cycling shoes to geriatric shoes as you age since both use Velcro. |
#107
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Rethinking getting Surly Long Haul Trucker frame?
On Thursday, April 7, 2016 at 9:12:05 AM UTC-7, AMuzi wrote:
On 4/7/2016 10:33 AM, jbeattie wrote: On Thursday, April 7, 2016 at 6:52:38 AM UTC-7, AMuzi wrote: On 4/7/2016 8:39 AM, Sir Ridesalot wrote: On Thursday, April 7, 2016 at 8:35:04 AM UTC-4, Bertrand wrote: IIRC, Surly's warranty is only valid if a(n) LBS builds up the frame, as well. But 3 years is perfectly reasonable, IMO. In other words, it's a "free from defects" warranty - not a "will last a lifetime" warranty. http://surlybikes.com//uploads/downl...e_Warranty.pdf LIMITED WARRANTY This Surly product is warranted against defects in materials and workmanship for three years from the date of retail purchase of the product, subject to the limitations detailed below. Save your dated receipt for proof of purchase. This warranty does NOT cover the following: * Damage due to improper assembly or follow-up maintenance or lack of skill, competence or experience of the user or assembler * Products that have been modified, neglected, used in competition or for commercial purposes, misused or abused, involved in accidents or anything other than normal use * Installation of components, parts or accessories not originally intended for or compatible with bicycle as sold * Damage or deterioration to the paint, surface finish, aesthetics or appearance of the product * Normal wear and tear * Labor required to remove and/or refit and re-adjust the product within the bicycle assembly This limited warranty is expressly limited to the repair or replacement of a defective product, at the option of Surly, and is the sole remedy of the warranty. This limited warranty applies only to the original purchaser of the Surly product and is not transferrable. This warranty applies only to products purchased through an authorized dealer or distributor. In no event shall Surly be liable for any loss, inconvenience or damage, whether direct, incidental, consequential, or otherwise resulting from breach of any express or implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise with respect to our products except as set forth herein. This limited warranty gives the consumer specific legal rights, and those rights and other rights may vary from place to place. This limited warranty does not affect your statutory rights. TO THE EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. I looked in getting a LHT frame but decided against it when Surly emailed a reply to me about kickstands and they stated that u sing a kickstand would void the warranty. Cheers http://www.yellowjersey.org/photosfr...st/cscolec.jpg Is that deformation from a kickstand plate -- on a Colnago? WTF? Anyone who puts a kickstand on a Colnago deserves to have his or her warranty voided. -- Jay Beattie. Yep, that snapshot's just before his new chainstays went in. http://www.yellowjersey.org/photosfr...t/cscolec2.jpg People like what they inscrutably like. As a defense attorney you are probably familiar with the outliers of human behavior. It's always the product's fault, never the idiot plaintiff, right? True, and God bless you for being so tolerant. I think putting a kickstand on a Colnago is a felony, at least in Italy. I would have turned your customer over to Interpol. -- Jay Beattie. |
#108
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Rethinking getting Surly Long Haul Trucker frame?
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#109
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Rethinking getting Surly Long Haul Trucker frame?
On 06/04/16 22:07, Andre Jute wrote:
On Wednesday, April 6, 2016 at 7:15:40 PM UTC+1, wrote: On Wednesday, April 6, 2016 at 8:07:05 AM UTC-5, wrote: Surly is the most Arrogant bicycle dealer out there, don't like the color, they don't give a ****, email them for info, you might get a reply or a smartass answer. It does seem that the LHT is the favorite touring bike but I just can't deal with the Arrogance. No answer to Frank's question about why a thread from 2011 is resurrected. But Surly is a division of Quality Bicycle Products located in Minneapolis. Biggest US distributor of bike parts. They supply parts and supplies to every US bike shop. Surly, and Salsa another QBP brand, have everything made in China. Not sure about their customer service. Is the customer service dept. in Minneapolis? Or in China? Seems a bit odd that a Chinese made bike would have customer service in Minneapolis. Seems more natural that customer service would stay in the country that made the bike. I can understand why the above person thinks the customer service is poor. If I was an American working for an American company and someone called me about a Chinese bike, I'd say talk to the Chinese. Here is the number for the Chinese diplomat. Well, whatever the devil Surly is, I admired their designer a few years ago when I looked into the Karate Monkey. That's a frame that gives a home-constructor of his dream bike a lot of possibilities. I couldn't think of anything I'd want to connect to my bike that wasn't provided for. The only reason I didn't buy a Karate Monkey frame is that the construction is nowhere near as superior as the design; in fact, the welding on the frame I saw was bloody crude. I decided it was too roughly executed for a sensitive fellow like me. On hand of the Karate Monkey, which could be my sort of bike if it were made with rather more punctilio, I'm not surprised to discover that the Long Haul Trucker is very popular with another kind of cyclist. I have a Karate Monkey for my Rohloff/Disc brake setup and it does work well. The welds seem fine to me, rarely seen better, they are nicely smoothed down and the paint is good. I must get around to putting 622s on it instead of the 571s it has. Job for the summer :-) |
#110
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Rethinking getting Surly Long Haul Trucker frame?
On 4/6/2016 11:21 AM, AMuzi wrote:
On 4/6/2016 1:15 PM, wrote: On Wednesday, April 6, 2016 at 8:07:05 AM UTC-5, wrote: Surly is the most Arrogant bicycle dealer out there, don't like the color, they don't give a ****, email them for info, you might get a reply or a smartass answer. It does seem that the LHT is the favorite touring bike but I just can't deal with the Arrogance. No answer to Frank's question about why a thread from 2011 is resurrected. But Surly is a division of Quality Bicycle Products located in Minneapolis. Biggest US distributor of bike parts. They supply parts and supplies to every US bike shop. Surly, and Salsa another QBP brand, have everything made in China. Not sure about their customer service. Is the customer service dept. in Minneapolis? Or in China? Seems a bit odd that a Chinese made bike would have customer service in Minneapolis. Seems more natural that customer service would stay in the country that made the bike. I can understand why the above person thinks the customer service is poor. If I was an American working for an American company and someone called me about a Chinese bike, I'd say talk to the Chinese. Here is the number for the Chinese diplomat. ahem. Not _every_ USA shop. And of course, it's not odd at all that a Chinese made bicycle would be imported, sold, and have customer support in the U.S., since almost every major brand sold in the U.S. has some of all of their bicycles made in China. Impressive that you don't deal with QBP, just one state over. Do you use J&B? Not the whiskey. I know someone who developed a very good bicycle seat. She may have dropped QBP as a distributor and gone direct only because with the QBP markups, and then Keystone at the LBS, it's so hard to make a go of it for a non-China product. But so many shops want to deal only with one distributor and won't order from multiple sources. Every shop ends up with same stuff. For all the LBS bitching you see in letters to Bicycle Retailer Magazine regarding online sales these QBP-tied shops bring it onto themselves. Consumers can order low-value Made-In-China items direct from China, they don't need QBP and the LBS as middlemen. The reason there is "free shipping" from China and Hong Kong is the way these countries set their international postage rates. The U.S. Postal Service doesn't get anything for delivering items sent from China, and conversely, China Post doesn't get anything for delivering items sent from the U.S.. But there is a huge disparity in the postage rates. I end up ordering stuff from LBSes out of the area as well. Paying for shipping is fine. There are a few LBSes in the U.S., like yours, that sell more esoteric items that QBP has no interest in. |
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