Performance Bike still SUX

Hi,
Just a follow up to the back order problems I have had with an order from
Performance Bicycle as copied below. I finally was able to convince
Performance that my shipment of the bike repair stand was missing in the
mail. I sent back the confirmation sheet they sent me and was expecting them
to send the product to me that day. NO.... talk with Chris in Customer
service and he said that it is back again on BACK ORDER. I asked him what
kind of company would let there suppliers screw up their business like that.
He was quite silent for a while and I figured he was "Clueless" like many
other companies that don't put their supplier's or vendor's feet to the
fire. Well, I asked for my money back and said I will never deal with
Performance Bike company again - MORE silence on the phone line..........

Pretty disappointing how lousy customer service is in this country of ours.
Then it seems when a company does run into financial problems, they blame
the Japanese, the economy, there competition and even the weather -
Hello... look in the mirror :-)

Well, maybe someone else has had a better experience with Performance Bike -
luck you.

Dan

My original posting........

Hello,
I don't want to bitch too much but has anyone else had problems with
Performance Bicycle catalog orders. I ordered from them in mid October and
one item was "out of stock" at the time. Said that it would be back in stock
and then ship in November. Three weeks later it was restocked and sent to me
BUT then 2 1/2 weeks later I still don't have it. Well, my REAL problems
started when I tried to talk with someone at Performance. I have been put
off, had excuses and explanations told to me, was promised a call back from
someone in management who never called. back and just generally treated like
a BOOB for complaining. Are they having business problems? Order problems,
vendor problems or ......Possibly heading toward putting up the "Out of
Business" sign?

Funny thing is, I just got some catalogs the other day from Bike Nashbar and
Super Go Bike shop - are they any better to deal with?

Dan