|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Phone orders to Harris - A cautionary Tale
I needed to call Harris to supply my CC #, so that my order could be
completed. Well, between 6-15-05 and 6-23-05, I tried 54 times. Each time getting their recorded message, that they were helping other customers. Well, I finally got through on the 55th attempt, only to find out they had been short handed and not answering that line. I should mention, that this is where the caution comes in, it is not a toll free number. It turns out the long distance carrier that I was using, was billing a minute per call, with a connection fee, total cost per call $.64. It added up to over $34 plus tax. I called the long distance carrier and they were nice enough to drop all the charges, for those calls, as I never really connected with my party. The parts were something like $29 with shipping, another $34+ would have made them very pricey cogs. So, be aware of this and if you do get charged, as I did, call and see if your carrier will help you out. I was using Lucky Dog 10-10-345, which in my brief research, I find is owned by AT&T. I don't have a committed carrier, as I seldom make long distance calls. I canceled my last one, because of fees, even in months where I made no calls. I am not unhappy with anyone, I just thought this was worth mentioning. Life is Good! Jeff |
Ads |
#2
|
|||
|
|||
Phone orders to Harris - A cautionary Tale
Jeff Starr wrote:
I needed to call Harris to supply my CC #, so that my order could be completed. Well, between 6-15-05 and 6-23-05, I tried 54 times. Each time getting their recorded message, that they were helping other customers. Well, I finally got through on the 55th attempt, only to find out they had been short handed and not answering that line. I should mention, that this is where the caution comes in, it is not a toll free number. It turns out the long distance carrier that I was using, was billing a minute per call, with a connection fee, total cost per call $.64. It added up to over $34 plus tax. I called the long distance carrier and they were nice enough to drop all the charges, for those calls, as I never really connected with my party. The parts were something like $29 with shipping, another $34+ would have made them very pricey cogs. So, be aware of this and if you do get charged, as I did, call and see if your carrier will help you out. I was using Lucky Dog 10-10-345, which in my brief research, I find is owned by AT&T. I don't have a committed carrier, as I seldom make long distance calls. I canceled my last one, because of fees, even in months where I made no calls. I am not unhappy with anyone, I just thought this was worth mentioning. Life is Good! Jeff What ever happened to the good old busy signal? Now businesses have machines to tell you they're too busy. That's no improvement! |
#3
|
|||
|
|||
Phone orders to Harris - A cautionary Tale
Jeff Starr wrote: I needed to call Harris to supply my CC #, so that my order could be completed. Well, between 6-15-05 and 6-23-05, I tried 54 times. Each time getting their recorded message, that they were helping other customers. Well, I finally got through on the 55th attempt, only to find out they had been short handed and not answering that line. I should mention, that this is where the caution comes in, it is not a toll free number. It turns out the long distance carrier that I was using, was billing a minute per call, with a connection fee, total cost per call $.64. It added up to over $34 plus tax. I called the long distance carrier and they were nice enough to drop all the charges, for those calls, as I never really connected with my party. The parts were something like $29 with shipping, another $34+ would have made them very pricey cogs. So, be aware of this and if you do get charged, as I did, call and see if your carrier will help you out. I was using Lucky Dog 10-10-345, which in my brief research, I find is owned by AT&T. I don't have a committed carrier, as I seldom make long distance calls. I canceled my last one, because of fees, even in months where I made no calls. I am not unhappy with anyone, I just thought this was worth mentioning. Life is Good! Jeff I admire your diligence, but why, after the 5th time didn't you say screw it, if they can't answer the phone, they don't deserve my business. I know we all want to reward Sheldon for all his good work, but that seems a bit extreme. |
#4
|
|||
|
|||
Phone orders to Harris - A cautionary Tale
i live at the end of the earth.
and eACH WINTER WHEN THE SNOW FALLS AND NO ONE CAN GET TO THE BIKE SHOP VIA DOGSLED i call harris and they drag brown outta bed and across the snow we speak at length. sometimes, i need to cut brown short, there are days when harris puts something special in the tea. he is very helpful. harris is accomadating to an extreme. only my ferrari dealer treats me better. I order $150-250 worth of parts. only rarely does harris steal from my package(this is SOP MO bike parts) and argue with me about it but he always makes good on the stolen stuff. i know one guy that sends what he feels like sending screw your order. harris is selling bicycles during summer months. each customer will return for service, parts, clothing, and your $29? try february when the snow's a blowing. keep in mid that harris buys from a guy who is also snowbound. that goes for all bicycle MO. |
#5
|
|||
|
|||
Phone orders to Harris - A cautionary Tale
I submit that on or about 26 Jul 2005 09:39:09 -0700, the person known
to the court as made a statement .com in Your Honour's bundle) to the following effect: I admire your diligence, but why, after the 5th time didn't you say screw it, if they can't answer the phone, they don't deserve my business. Harsh. It's a small business. I send email, they email or call back. Guy -- May contain traces of irony. Contents liable to settle after posting. http://www.chapmancentral.co.uk 85% of helmet statistics are made up, 69% of them at CHS, Puget Sound |
#6
|
|||
|
|||
Phone orders to Harris - A cautionary Tale
"Just zis Guy, you know?" wrote in message ... I submit that on or about 26 Jul 2005 09:39:09 -0700, the person known to the court as made a statement .com in Your Honour's bundle) to the following effect: I admire your diligence, but why, after the 5th time didn't you say screw it, if they can't answer the phone, they don't deserve my business. Harsh. It's a small business. I send email, they email or call back. That's worked for me. So has phone. My favorite, tho, is stopping by and schmoozing with Art or one of the mail order guys. When I ask a tough question, they go into the back room, huddle for a while, and then come out with The Answer. And usually a part number. Lee |
#7
|
|||
|
|||
Phone orders to Harris - A cautionary Tale
On Tue, 26 Jul 2005 16:10:03 GMT, Jeff Starr
wrote: Well, between 6-15-05 and 6-23-05, I tried 54 times. 54 times. Wow. I would have stopped after four or five and emailed them to ask about the phone. JT **************************** Remove "remove" to reply Visit http://www.jt10000.com **************************** |
#8
|
|||
|
|||
Phone orders to Harris - A cautionary Tale
|
#9
|
|||
|
|||
Phone orders to Harris - A cautionary Tale
FWIW, split your credit card up over two emails - even ones sent from
seperate accounts. It makes it HIGHLY unlikely anyone will pilfer the number. "Jasper Janssen" wrote in message ... On 26 Jul 2005 09:39:09 -0700, wrote: I admire your diligence, but why, after the 5th time didn't you say screw it, if they can't answer the phone, they don't deserve my business. I know we all want to reward Sheldon for all his good work, but that seems a bit extreme. Or at least after a few tries, mail them asking for them to call you when they have some time. Or just send the credit card details over email, it's not *that* insecure. Jasper |
#10
|
|||
|
|||
Phone orders to Harris - A cautionary Tale
I'm wondering if they know this Starr fellow, and just don't want to
deal with him. :) JHH |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Phone orders to Harris - A cautionary Tale | Jeff Starr | General | 27 | July 28th 05 04:08 PM |
Rec.Bicycles Frequently Asked Questions Posting Part 1/5 | Mike Iglesias | General | 4 | October 29th 04 07:11 AM |
SELL this FBI NOC LIST and MAKE MILLIONS like TOM CRUISE did in MISSION IMPOSSIBLE | Keith | Mountain Biking | 3 | October 27th 04 09:07 AM |
A Cautionary Tale | Spencer Bullen | UK | 11 | February 7th 04 04:13 PM |
FAQ | Just zis Guy, you know? | UK | 27 | September 5th 03 10:58 PM |