Returning a bike

I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?

Haggis McMutton wrote:
I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?

One would imagine that the company that delivered it to you is able to
transport bikes.

Al C-F wrote:
Haggis McMutton wrote:
I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.
Any suggestions as to how I can get it back?

One would imagine that the company that delivered it to you is able to
transport bikes.

Indeed. I'd get in touch with the folk that sent it to you and see who
they use. They might even arrange pickup etc. if you're lucky.

Pete.
--
Peter Clinch Medical Physics IT Officer
Tel 44 1382 660111 ext. 33637 Univ. of Dundee, Ninewells Hospital
Fax 44 1382 640177 Dundee DD1 9SY Scotland UK
net http://www.dundee.ac.uk/~pjclinch/

On Wed, 25 Jul 2007 13:09:32 +0100, Al C-F wrote:
Haggis McMutton wrote:
I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?

One would imagine that the company that delivered it to you is able to
transport bikes.

I tried calling them, they don't do one-offs. Helpfully the company I
bought it from don't have a phone number, only an email address. I'll send
them an email but I might have to take it apart.

"Al C-F" m wrote in
message ...

Any suggestions as to how I can get it back?

One would imagine that the company that delivered it to you is able to
transport bikes.

I played that game once with a server. Had it delivered here for me to do
initial configuration etc, then wanted it sent down to where it was going to
live. Asked the company who sent it, they said "What's it worth"? "10,000
quid". "Sorry, can't do something that expensive". "But you managed to send
it to me..."

(They did eventually carry it, but not under their normal service :-( )

cheers,
clive

In article ,
Haggis McMutton wrote:

On Wed, 25 Jul 2007 13:09:32 +0100, Al C-F wrote:
Haggis McMutton wrote:
I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?

One would imagine that the company that delivered it to you is able to
transport bikes.

I tried calling them, they don't do one-offs. Helpfully the company I
bought it from don't have a phone number, only an email address. I'll send
them an email but I might have to take it apart.

Can you bully the company who sold it you into collecting it, since it
was their misleading advertising that got you to buy it in the first
place?

--
Sara

The teeth are free at last! Fly free, young teethies!

Haggis McMutton wrote:
I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?

First: Speak to whoever you brought it from. You may find them 'helpful' as they will
have some sort of procedure. (But see thirdly.) Get some reference number.

Second: Make it clear you are "rejecting the goods" and give the reasons you've posted
here. In case things get awkward get a copy of their measurement guide for your records
and some evidence (eg a photo of you with your knees round your chin) that it is 'too
small' for you even though you followed their guide. Quote your reference number from Firstly.

Thirdly: Write to the supplier asking for your money back in 14 days in full and some
method (at their expense) of collecting the bike. If you haven't heard after 14 days then
one quick phone call with reference from firstly. If it isn't in the post tonight then
cancel the credit card purchase via the CC company. [This involves them with an extra cost
as well as not getting their money.]

Fourthly: (Even when you have your CC transaction reversed-out) the supplier may not
contact you. In which case you write (quoting the reference, keeping a copy etc.) saying
that you will dispose of the bike after 90 days unless they arrange collection.


Your local trading standards should be able to clarify your "what are my rights" questions.

--
Peter Fox
Beer, dancing, cycling and lots more at www.eminent.demon.co.uk

On Jul 25, 12:49 pm, Haggis McMutton wrote:
I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?


(just to eliminate the obvious)

You have tried raising the saddle to suit, haven't you? 'Course you
have, but just in case someone else doesn't know: "Too small" may not
(necessarily) *really* be too small if the saddle has ben adjusted
correctly.

PhilD

--

"Haggis McMutton" wrote in message
...
I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?

Distance Sales Act. You've basically got 7 days where you can reject goods
for any reason if you bought it by mail order, phone, internet etc. I seem
to remember the onus is on you to return it, but I'm sure the trading
standards people etc. will have a practical guide.

On Wed, 25 Jul 2007 05:53:26 -0700, PhilD wrote:

On Jul 25, 12:49 pm, Haggis McMutton wrote:
I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?


(just to eliminate the obvious)

You have tried raising the saddle to suit, haven't you? 'Course you
have, but just in case someone else doesn't know: "Too small" may not
(necessarily) *really* be too small if the saddle has ben adjusted
correctly.

To be honest, no. I did think about that but I've got on the bike and
there's about 5cm distance between me and the top tube. I'm guessing even
with the saddle up it's still going to not be a good fit.