|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
New Bike, Reputable LBS, So what is the Problem?
I have a 3-week old bike, a Roubaix Elite 27, that I purchased from what is supposedly a reputable dealer in Manhattan. I've tried pretty hard to support the LBS, buying quite a few accessories there, not moaning that they forget my club dicount, etc. It's expensive, but convenient and, well, these shops have to make ends meet, so why not?! One tries to establish some goodwill. A couple of days ago, the left crank started to 'jolt' whenever it passed the eleven o'clock position. Not on every turn, but let's say, six times out of ten and right across the cassette and chain-rings (i.e., not specific to any gear). I waited until I thought the LBS would not be busy then took the bike in for inspection. It was quite clear that no one wanted to look at it. Eventually managed to get a mechanic to spin the rear wheel and fiddle with the derailleur adjustment. I explained that I failed to see how that would stop the left-hand crank from jolting (it happened at the same crank position, regardless of gear or chain position, etc.). No joy: they clearly weren't interested in helping further. Said I could leave the bike there for ten days so that they could do a 'full check-up'. And I certainly wasn't asking them to tighten cables and polish the seat for me. My only concern was this crank/bracket anomaly. So, at the same time I'm paying over the odds for lubricants, cleaners and a cadence monitor for my Polar device (another $70). Still, no interest in looking at the bike. I assume it's the LBS's responsibility to sort this out, but I am reluctant to press the issue as the last thing I want is a p*ssed-off mechanic playing around hastily with the bottom bracket on a bike rhar's cost me well in excess of $2,500 (including bits and pieces, tax, etc.). I'd be happy to go and pay a few dollars for another shop to sort this out, but, frankly, I have no idea which places are good. And I cannot guarantee I'll get any better service!? So, my question is: will my LBS refuse to touch the bike if I have another shop look at this particular problem? And, if not, does anyone know a decent LBS in Manhattan who could sort this out in a few hours. Any thoughts on how to handle what I assume is a common challenge for people who buy new bikes would be appreciated. Thank you. Glm |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
buying my first road bike | Tanya Quinn | General | 28 | June 17th 10 10:42 AM |
Trips for Kids 13th Annual Bike Swap & Sale | Marilyn Price | Techniques | 0 | June 1st 04 04:54 AM |
Trips for Kids 13th Annual Bike Swap & Sale | Marilyn Price | Racing | 0 | June 1st 04 04:53 AM |
Trips for Kids 13th Annual Bike Swap & Sale | Marilyn Price | Recumbent Biking | 0 | June 1st 04 04:49 AM |
Convert Hybrid to Touring bike | Willy Smallboy | Techniques | 23 | March 26th 04 01:03 PM |