Dodgy sales people

"Elguapo" wrote in
:

I was
pointed to the Michelin wild gripper city at the "special" price of
$46. Fair enough I said.

snip

Sounds like you're a little peeved that you didn't do your research before
buying, and you're trying to blame the store. The LBS can charge whatever
they like. If you pay it, that's up to you.

After all, if you buy something at a bargain price, you don't then go back
into the store and give them the price you were actually prepared to pay, do
you?

Av.

You're damn right I am peeved. You're right I didn't do my research. And
again you are right if I had got a bargain I wouldn't go back offering to
pay a higher price. However, the goods were not priced in the store. (Not
sure if that's a breach of trade practices law or not). I asked in good
faith the price of the goods. I was told I could have them for the
"special" price of $46. As mentioned I am not a regular rider and as such
aren't that clued up as to average prices etc. As I mentioned in the
original post I would endeavour to go in to the store today to question this
practice. (for the record the web site makes no claim of "internet" only
prices). Well I couldn't make it in so I called them. No result
unfortunately not even willing to hear my case. Obviously this store
thrives on ripping off the un-suspecting. My advice is to walk(er) not run
to this store in future.

You're damn right I am peeved. You're right I didn't do my research. And
again you are right if I had got a bargain I wouldn't go back offering to
pay a higher price. However, the goods were not priced in the store. (Not
sure if that's a breach of trade practices law or not). I asked in good
faith the price of the goods. I was told I could have them for the
"special" price of $46. As mentioned I am not a regular rider and as such
aren't that clued up as to average prices etc. As I mentioned in the
original post I would endeavour to go in to the store today to question this
practice. (for the record the web site makes no claim of "internet" only
prices). Well I couldn't make it in so I called them. No result
unfortunately not even willing to hear my case. Obviously this store
thrives on ripping off the un-suspecting. My advice is to walk(er) not run
to this store in future.

Elguapo wrote:
You're damn right I am peeved. You're right I didn't do my research. And
again you are right if I had got a bargain I wouldn't go back offering to
pay a higher price. However, the goods were not priced in the store. (Not
sure if that's a breach of trade practices law or not). I asked in good
faith the price of the goods. I was told I could have them for the
"special" price of $46. As mentioned I am not a regular rider and as such
aren't that clued up as to average prices etc. As I mentioned in the
original post I would endeavour to go in to the store today to question this
practice. (for the record the web site makes no claim of "internet" only
prices). Well I couldn't make it in so I called them. No result
unfortunately not even willing to hear my case. Obviously this store
thrives on ripping off the un-suspecting. My advice is to walk(er) not run
to this store in future.


I've had many experiences with CW over teh years, some good and some not so
good, but I can't believe they were "unwilling to hear' your case. What do
you mean by that?

Did you tell them about the difference in price and ask them why it was
the case? AFAIK, their prices are not dependent on in-store or online. At
least, not when I've ever been there.

Everyone makes mistakes so the least you can do is give them the opportunity
to make things right before you slag them off publicly.

At least you've learnt that it's worth doing some research/shopping around.

--
Nick

Elguapo wrote:
You're damn right I am peeved. You're right I didn't do my research. And
again you are right if I had got a bargain I wouldn't go back offering to
pay a higher price. However, the goods were not priced in the store. (Not
sure if that's a breach of trade practices law or not). I asked in good
faith the price of the goods. I was told I could have them for the
"special" price of $46. As mentioned I am not a regular rider and as such
aren't that clued up as to average prices etc. As I mentioned in the
original post I would endeavour to go in to the store today to question this
practice. (for the record the web site makes no claim of "internet" only
prices). Well I couldn't make it in so I called them. No result
unfortunately not even willing to hear my case. Obviously this store
thrives on ripping off the un-suspecting. My advice is to walk(er) not run
to this store in future.


I've had many experiences with CW over teh years, some good and some not so
good, but I can't believe they were "unwilling to hear' your case. What do
you mean by that?

Did you tell them about the difference in price and ask them why it was
the case? AFAIK, their prices are not dependent on in-store or online. At
least, not when I've ever been there.

Everyone makes mistakes so the least you can do is give them the opportunity
to make things right before you slag them off publicly.

At least you've learnt that it's worth doing some research/shopping around.

--
Nick

You will not in my original thread I mentioned that I wouldn't post the name
until I had gone back to speak to them. I did and the reception I got was
one of "buyer beware". In fact in the phone call , in which i was not
agressive in any way, I merely stated I was disappointed with the service
and that it seemed very misleading that a sales man would coerce me to
believe the price I was paying was a very good price when in fact it was
not. The salesman also had to tell the cashier that the price on the tyres
was a "special" at $46 so I wonder if they weren't in the system at a
cheaper price to start with.

I am not usually a complaining person but when I was a kid working in retail
I recall the saying...a person who has a bad experience will tell 5 times as
many people as a person who has a good experience.

All said and done am I ****ed off, yes. Will I shop there agian, don't
know. Would a simple apology and a clear published documented policy on
their internet v shopfront pricing sufficed. Definately!!

You will not in my original thread I mentioned that I wouldn't post the name
until I had gone back to speak to them. I did and the reception I got was
one of "buyer beware". In fact in the phone call , in which i was not
agressive in any way, I merely stated I was disappointed with the service
and that it seemed very misleading that a sales man would coerce me to
believe the price I was paying was a very good price when in fact it was
not. The salesman also had to tell the cashier that the price on the tyres
was a "special" at $46 so I wonder if they weren't in the system at a
cheaper price to start with.

I am not usually a complaining person but when I was a kid working in retail
I recall the saying...a person who has a bad experience will tell 5 times as
many people as a person who has a good experience.

All said and done am I ****ed off, yes. Will I shop there agian, don't
know. Would a simple apology and a clear published documented policy on
their internet v shopfront pricing sufficed. Definately!!

Elguapo wrote:
You will not in my original thread I mentioned that I wouldn't post the name
until I had gone back to speak to them. I did and the reception I got was
one of "buyer beware". In fact in the phone call , in which i was not
agressive in any way, I merely stated I was disappointed with the service
and that it seemed very misleading that a sales man would coerce me to
believe the price I was paying was a very good price when in fact it was
not. The salesman also had to tell the cashier that the price on the tyres
was a "special" at $46 so I wonder if they weren't in the system at a
cheaper price to start with.

I am not usually a complaining person but when I was a kid working in retail
I recall the saying...a person who has a bad experience will tell 5 times as
many people as a person who has a good experience.

All said and done am I ****ed off, yes. Will I shop there agian, don't
know. Would a simple apology and a clear published documented policy on
their internet v shopfront pricing sufficed. Definately!!


Fair enough. I don't disbelieve you. I just can't believe that they would
go out of their way to charge you more in such an opportunistic way,
especially for the sake of ~$20. Even more so since they've been in the
business for so many years.

Anyway, good luck and let us know what happens.

--
Nick

Elguapo wrote:
You will not in my original thread I mentioned that I wouldn't post the name
until I had gone back to speak to them. I did and the reception I got was
one of "buyer beware". In fact in the phone call , in which i was not
agressive in any way, I merely stated I was disappointed with the service
and that it seemed very misleading that a sales man would coerce me to
believe the price I was paying was a very good price when in fact it was
not. The salesman also had to tell the cashier that the price on the tyres
was a "special" at $46 so I wonder if they weren't in the system at a
cheaper price to start with.

I am not usually a complaining person but when I was a kid working in retail
I recall the saying...a person who has a bad experience will tell 5 times as
many people as a person who has a good experience.

All said and done am I ****ed off, yes. Will I shop there agian, don't
know. Would a simple apology and a clear published documented policy on
their internet v shopfront pricing sufficed. Definately!!


Fair enough. I don't disbelieve you. I just can't believe that they would
go out of their way to charge you more in such an opportunistic way,
especially for the sake of ~$20. Even more so since they've been in the
business for so many years.

Anyway, good luck and let us know what happens.

--
Nick

"Elguapo" wrote in message u...
You're damn right I am peeved. You're right I didn't do my research. And
again you are right if I had got a bargain I wouldn't go back offering to
pay a higher price. However, the goods were not priced in the store. (Not
sure if that's a breach of trade practices law or not). I asked in good
faith the price of the goods. I was told I could have them for the
"special" price of $46. As mentioned I am not a regular rider and as such
aren't that clued up as to average prices etc. As I mentioned in the
original post I would endeavour to go in to the store today to question this
practice. (for the record the web site makes no claim of "internet" only
prices). Well I couldn't make it in so I called them. No result
unfortunately not even willing to hear my case. Obviously this store
thrives on ripping off the un-suspecting. My advice is to walk(er) not run
to this store in future.


Why can't you just come out and name the store ? Why do you need to
"hide" it ? It's the only power a peeved customer has is to not
reccomend the store.

I use Cecil Walker often, but you can get cheaper on some items, if
you shop around, which you didn't.