Disappointing UDC service

I got my order today from udc. I Ordered various odd parts and a couple
tires. But when I open the box, it had no bill of sale. Just the usual
bumper stickers and a convention invite and return form. Much worse,
the sealed snafus and pedal bumpers I ordered where not there. The ups
box said 1 of 1 and the tracking number said 1.
So I checked my email and there was nothing except the order list
they always send, listing the pedals.
At this point I felt a bit like I had got coal in my stocking, no new
pedals today! Worse, I had never had this happen before. What if
they insist they sent it ? I could prove nothing. I knew for sure I
would have to complain on the forum. I wondered how many would think I
was lying , probably more then would say it I
figured.
So I send udc a wtf email, worded more polite then that. I got this
reply back a few hours later - "Thank you for your email. I had our
parts guy include a small piece of paper with your order indicating
that the Snafu pedals and Pedal Protectors were temporarily out of
stock. We have placed these items in backorder so that they may be
shipped out as soon as we receive more in. "
This was a relief. Extremely careful checking revealed no such note.
I was never notified that the item was out of stock (as all other
merchants have done). I placed the order Thursday. Now on Tuesday udc
has still not undated their site to say the pedals are out of stock.
One of my first udc orders, I paid 100 $ more then A E Bike's 07
price for a leftover 05 KH. It was actually a demo. The seat post had
been cut for a midget.
Helpfully, they included an extra seat post, only it was the cheap 25
mm steel one that doesn't fit a KH. Their email response was that they
would send me a KH post when they got some. They didn't, so I emailed
them again and they sent one. Meanwhile I rode the KH gently with the
post barely stuck in for 2 months, with the seat still to low.
Finally the seat post comes and it's a bike rail type. No one
checked my order to see I had bought the air seat upgrade and needed a
4 bolt post.
They sent me the right post, and I sent them back the other 2.
Any bets they won't send me the pedals until I email them again ?
What is funny is that some of us have been debating Kris lately about
why we need to pay a 150 $ retail mark up. I think he said so that
shops like udc can afford to hire knowledgeable staff that understand
unis. This excellent service can't be had cheap. At this rate A E Bike
must hire Asian monkeys that ship the wrong goods by rickshaw.
Well, except A E Bike got my order perfect, shipped a unicycle at
half the cost udc charged for two tires. And has a knowledgeable
spokesman to post on our forum and answer questions. Other then that
and their low prices they must suck somehow. Maybe they don't "grow
the sport". Kris realizes we need patience to learn to be good riders,
and AE Bike doesn't teach that anywhere near as good as udc.


--
feel the light
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That blows...I've alway had great service from them. I mostly order
stuff by phone though. I like to talk to someone just to be sure
everythings going OK. Next time, order by phone. It eliminates problems
like this.


--
musketman

MUSKETMAN
www.unicycle.com

For Sale: Parachute, only used once, never opened, small stain
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ive never had a problem with them at all with UDC


--
Det-riot

Ducttape wrote:
sounds like he toook a feild trip to jail.... DON'T DROP THE SOAP
DUDE!!!



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You know how it goes. You wait for your new toy and get a rock. If I
actually got the pedals I'm sure I would have forgotten about it in 5
minutes. It's not like I'm going somewhere and really had to have them.
That would have sucked.
It is sort of funny that the orders people don't seem to have read
their own catalog ! Terry geezer has to correct their Nimbus prices,
and I have to provide the info about what seat post fits what etc.
I will still buy stuff from udc. I may hold some kind of record for
bad luck with them though.


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I just ordered some new cranks, a rail adapter, and a KH seat from UDC -
everything arrived , but they sent the wrong seat! It was the cheapest
seat they carry - talk about disappointed!

I e-mailed them, and they apologized and sent the correct seat(I hope).
They told me to keep the cheap seat, since it will cost more in
shipping than it is worth to return - not to mention my time to package
and return it. Unfortunately, I doubt I will ever use it.

It would be great if they included a packing slip, and verified the
items before shipping.

They aren't perfect, but they seem to be very reasonable.


--
seriousslacker
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seriousslacker wrote:
I just ordered some new cranks, a rail adapter, and a KH seat from UDC -
everything arrived , but they sent the wrong seat! It was the cheapest
seat they carry - talk about disappointed!

I e-mailed them, and they apologized and sent the correct seat(I hope).
They told me to keep the cheap seat, since it will cost more in
shipping than it is worth to return - not to mention my time to package
and return it. Unfortunately, I doubt I will ever use it.

It would be great if they included a packing slip, and verified the
items before shipping.

They aren't perfect, but they seem to be very reasonable.

That's good news for you Don! I figured they'd just let you keep that
saddle.


--
MuniAddict

"On Earth it would be...12 noon" (Twilight zone episode, "To serve
man.")

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it is a shame when shops sometimes do this, but it is not entirely UDC
US' fault.

but true, i think there should be better communication links, they
should phone you or email starighht away when a rpoduct is not in stock


--
adrianmuni12
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I just checked and the pedals are still listed as in stock. I don't
really feel like being a udc basher. They do have the best selection of
uni gear that I know of.
I bet they could dig up someone uni smart to answer a tough question
if you asked. Not that we care. That's what John Childs is for! AE
Bike admits they don't ride or know much about it. They won't take your
cash for stuff they don't have though.
If I was udc, I would try to meet a sort of basic standard of web
shop competence. Otherwise, I wouldn't change a thing. I would charge
500 + for a KH cause I would know the name means people come there
first. I love MY money, I don't fault them at all for sharing my
standards. My guess is they make way more per KH sold then Kris does.
Only an idiot , or someone on some odd anti profit trip I can't
appreciate would pause their own gravy train.
Just for fun I'll update this post on how long it takes them to
say the pedals are out of stock ! Maybe someone there reads this
forum !


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feel the light
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Order stuff from compulsion cycles, or from darren. They are both
awesome.


--
mornish

aim:kiloornish
email: mornish AT gmail DOT com


Spencer wrote:
well, at least I'm not drinking my own blood, I only drink other
people's blood...
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I got this email today from udc.
"Matt,

We are currently unable to get a hold of more Snaful Sealed Bearing
pedals. We will be crediting your order for the $64 charge on this
item. Please let us know if you have any questions. Thanks! "- UDC
Now, only one week after I placed my order, I know to pick another
pedal, or try somewhere else.
Which is more then anyone who is placing an order today at UDC will
know. They are still listed as in stock !
This is not only the first time a dealer has not told me if they have
the item I am ordering in stock when I placed my order. I gets
better.... They have my money ! Have any of you ever ordered
something from any online store that hit your account before they
shipped the item ? I didn't think that was legal. I was charged last
week for an item I was never shipped, as part of an order shipped
without a parts list. Good thing not every old guy in Florida has
alzhiemers.
Has anyone else here ever got the "Florida treatment " before. From
any dealer ?


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