Performance Bike still SUX

Hi,
Just a follow up to the back order problems I have had with an order from
Performance Bicycle as copied below. I finally was able to convince
Performance that my shipment of the bike repair stand was missing in the
mail. I sent back the confirmation sheet they sent me and was expecting them
to send the product to me that day. NO.... talk with Chris in Customer
service and he said that it is back again on BACK ORDER. I asked him what
kind of company would let there suppliers screw up their business like that.
He was quite silent for a while and I figured he was "Clueless" like many
other companies that don't put their supplier's or vendor's feet to the
fire. Well, I asked for my money back and said I will never deal with
Performance Bike company again - MORE silence on the phone line..........

Pretty disappointing how lousy customer service is in this country of ours.
Then it seems when a company does run into financial problems, they blame
the Japanese, the economy, there competition and even the weather -
Hello... look in the mirror :-)

Well, maybe someone else has had a better experience with Performance Bike -
luck you.

Dan

My original posting........

Hello,
I don't want to bitch too much but has anyone else had problems with
Performance Bicycle catalog orders. I ordered from them in mid October and
one item was "out of stock" at the time. Said that it would be back in stock
and then ship in November. Three weeks later it was restocked and sent to me
BUT then 2 1/2 weeks later I still don't have it. Well, my REAL problems
started when I tried to talk with someone at Performance. I have been put
off, had excuses and explanations told to me, was promised a call back from
someone in management who never called. back and just generally treated like
a BOOB for complaining. Are they having business problems? Order problems,
vendor problems or ......Possibly heading toward putting up the "Out of
Business" sign?

Funny thing is, I just got some catalogs the other day from Bike Nashbar and
Super Go Bike shop - are they any better to deal with?

Dan

SaintDan dcxdanATwowwayDOTcom wrote:

I asked him what
kind of company would let there suppliers screw up their business like that.

Sounds like you are too stupid to be a customer, they're lucky to be rid
of you.
Clyde Soles

"SaintDan" dcxdanATwowwayDOTcom writes:

Just a follow up to the back order problems I have had with an order
from Performance Bicycle as copied below. snip .... talk with
Chris in Customer service and he said that it is back again on BACK
ORDER. I asked him what kind of company would let there suppliers
screw up their business like that.

Oh, General Motors, Dell, Compaq, IBM, Ford... any company that sells
products can have problems getting supplies. Lots of them in the
Fortune 500. Stuff gets back ordered, especially when there is
competition for those supplies, for a whole lot of reasons.

He was quite silent for a while and I figured he was "Clueless" like
many other companies that don't put their supplier's or vendor's
feet to the fire. Well, I asked for my money back and said I will
never deal with Performance Bike company again - MORE silence on the
phone line..........

He was probably thinking "Promise?" but was being polite.

Pretty disappointing how lousy customer service is in this country
of ours.

And yet most of the rest of us don't seem to have this trouble with
Nashbar. Maybe they just decided to jack *you* around, hey?

Hello... look in the mirror :-)

Good advice.

"Tim McNamara" wrote in message
...
"SaintDan" dcxdanATwowwayDOTcom writes:

Just a follow up to the back order problems I have had with an order
from Performance Bicycle as copied below. snip .... talk with
Chris in Customer service and he said that it is back again on BACK
ORDER. I asked him what kind of company would let there suppliers
screw up their business like that.

Oh, General Motors, Dell, Compaq, IBM, Ford... any company that sells
products can have problems getting supplies. Lots of them in the
Fortune 500. Stuff gets back ordered, especially when there is
competition for those supplies, for a whole lot of reasons.

He was quite silent for a while and I figured he was "Clueless" like
many other companies that don't put their supplier's or vendor's
feet to the fire. Well, I asked for my money back and said I will
never deal with Performance Bike company again - MORE silence on the
phone line..........

He was probably thinking "Promise?" but was being polite.

Pretty disappointing how lousy customer service is in this country
of ours.

And yet most of the rest of us don't seem to have this trouble with
Nashbar. Maybe they just decided to jack *you* around, hey?

Hello... look in the mirror :-)

Good advice.

I fail to understand your cynicism. There is an old saying in the retail
and service industry - "the customer is always right." All it takes is one
bad experience, and you are tainted possibly for life.

Why bash the customer who has had a bad experience? He is only relaying his
frustrations to you. That's why great customer service is at the heart of
every successful company - they make it hard to hate them.

Sure, there are always the unreasonable customers, but if you have tried
everything to make them happy, WHILE BEING UPFRONT AND HONEST, it is that
much more difficult to make an enemy.

Personally, I think Saint Dan had every right to be frustrated and ****ed.

Kerry

"Kerry Nikolaisen" f o u r n i k s @ c h a r t e r . n e t writes:

Why bash the customer who has had a bad experience? He is only
relaying his frustrations to you.

Nah, he's whining. His stuff was backordered, which just happens
sometimes and he took it personally.

"Tim McNamara" wrote in message
...
"Kerry Nikolaisen" f o u r n i k s @ c h a r t e r . n e t writes:

Why bash the customer who has had a bad experience? He is only
relaying his frustrations to you.

Nah, he's whining. His stuff was backordered, which just happens
sometimes and he took it personally.

No - reread the post. He's upset because they weren't upfront with him and
jerked him around.

"Kerry Nikolaisen" f o u r n i k s @ c h a r t e r . n e t writes:

"Tim McNamara" wrote in message
...
"Kerry Nikolaisen" f o u r n i k s @ c h a r t e r . n e t writes:

Why bash the customer who has had a bad experience? He is only
relaying his frustrations to you.

Nah, he's whining. His stuff was backordered, which just happens
sometimes and he took it personally.

No - reread the post. He's upset because they weren't upfront with
him and jerked him around.

Bull****. His stuff was backordered, he got ****ed off, he
threatened them with "never doing business with them again" and all
the other hallmarks of a temper tantrum, and then expected them to
treat him like an adult. LOL.

Guys like that should do business exclusively with retail so that
they can walk out of the store with their purchases.

Tim McNamara writes:

"Kerry Nikolaisen" f o u r n i k s @ c h a r t e r . n e t writes:

Why bash the customer who has had a bad experience? He is only
relaying his frustrations to you.

Nah, he's whining. His stuff was backordered, which just happens
sometimes and he took it personally.

Something like 5% of all people are clinically depressed at any given
time. If one of these depressants needs to ride his bike, and he
orders parts to repair his machine, in order to exercise and get well,
and the parts are not available, do you really and truly think he's
"whining" ?!?!

I'm not joking I know somebody who used his bicycle to cure depression
for over 30 years.

Snap judgements are a bad idea.

- Don Gillies
San Diego, CA

Snap judgements are a bad idea.

No they aren't.

--

_______________________ALL AMIGA IN MY MIND_______________________
------------------"Buddy Holly, the Texas Elvis"------------------
in.edu__________

On 7 Dec 2003 17:23:06 -0800, (Donald Gillies)
wrote:



Something like 5% of all people are clinically depressed at any given
time. If one of these depressants needs to ride his bike, and he
orders parts to repair his machine, in order to exercise and get well,
and the parts are not available, do you really and truly think he's
"whining" ?!?!

This is the kernel of a great idea. For a depressive disorder,
substitute homicidal ideation, and I'll bet them damn order-takers
would sit up and take notice.