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#21
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Too Stupud and Whiny here
Hello everyone one, this is Dan the "Too Stupid and Whiny customer" of
Performance Bike - WHOOPS - former customer. I want to WHINE some more and straighten out one thing - NO! Performance did not run out of stock once but TWICE - While they were fumbling my order and losing it, they then could not fill my second request to replace the first one that was lost. So I think the really STUPUDITY is centered in Performance Bike. As they say - "HAVE A NICE DAY" Dan "Michael Pearlman" wrote in message m... "SaintDan" dcxdanATwowwayDOTcom wrote in message ... Hi, Just a follow up to the back order problems I have had with an order from Performance Bicycle as copied below. I finally was able to convince Performance that my shipment of the bike repair stand was missing in the mail. I sent back the confirmation sheet they sent me and was expecting them to send the product to me that day. NO.... talk with Chris in Customer service and he said that it is back again on BACK ORDER. I asked him what kind of company would let there suppliers screw up their business like that. He was quite silent for a while and I figured he was "Clueless" like many other companies that don't put their supplier's or vendor's feet to the fire. Well, I asked for my money back and said I will never deal with Performance Bike company again - MORE silence on the phone line.......... Pretty disappointing how lousy customer service is in this country of ours. Then it seems when a company does run into financial problems, they blame the Japanese, the economy, there competition and even the weather - Hello... look in the mirror :-) Well, maybe someone else has had a better experience with Performance Bike - luck you. Dan My original posting........ Hello, I don't want to bitch too much but has anyone else had problems with Performance Bicycle catalog orders. I ordered from them in mid October and one item was "out of stock" at the time. Said that it would be back in stock and then ship in November. Three weeks later it was restocked and sent to me BUT then 2 1/2 weeks later I still don't have it. Well, my REAL problems started when I tried to talk with someone at Performance. I have been put off, had excuses and explanations told to me, was promised a call back from someone in management who never called. back and just generally treated like a BOOB for complaining. Are they having business problems? Order problems, vendor problems or ......Possibly heading toward putting up the "Out of Business" sign? Funny thing is, I just got some catalogs the other day from Bike Nashbar and Super Go Bike shop - are they any better to deal with? Dan Dear Dan, I know how you feel. Performance is a most unresponsive bunch. They do not deserve your business. Take it elsewhere. |
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#23
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Too Stupud and Whiny here
In article ,
"SaintDan" dcxdanATwowwayDOTcom writes: Hello everyone one, this is Dan the "Too Stupid and Whiny customer" of Performance Bike - WHOOPS - former customer. I want to WHINE some more and straighten out one thing - NO! Performance did not run out of stock once but TWICE - While they were fumbling my order and losing it, they then could not fill my second request to replace the first one that was lost. So I think the really STUPUDITY is centered in Performance Bike. As they say - "HAVE A NICE DAY" Seems to me you want revenge, by trying to get a bunch of Usenet ppl on-side with you in your little war. Otherwise, why post your gripes here instead of taking 'em where they count, eh? Sometimes I get dis'd by commercial enterprises, too. My tactic is to simply leave them to their devices, and take my custom elsewhere without further ado. Then I find a place that gives me the modicum of service I hope for, and the knowledge that the "bad" place didn't get my money. It's all very calm, and not blood pressure-raising. However, I do prefer to deal with cash/goods on the barrelhead, rather than credit and hopes & dreams. Hopes & dreams are too fragile. Any working-poor person knows that. Ordering stuff online and credit cards ain't a patch on real deals. cheers, & merry christmas, Tom -- -- Powered by FreeBSD Above address is just a spam midden. I'm really at: tkeats [curlicue] vcn [point] bc [point] ca |
#24
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Performance Bike still SUX
In article ,
Ryan Cousineau writes: So, out of curiosity, just how well-lubed /is/ your BB or headset? What I don't know can't hurt me, right? Nah. As long as you can afford some kind of new bike. I think front fenders help preserve (to an extent) headset bearings for us rain riders. cheers, Tom -- -- Powered by FreeBSD Above address is just a spam midden. I'm really at: tkeats [curlicue] vcn [point] bc [point] ca |
#25
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Too Stupud and Whiny here
"SaintDan" dcxdanATwowwayDOTcom wrote in message ... Hello everyone one, this is Dan the "Too Stupid and Whiny customer" of Performance Bike - WHOOPS - former customer. I want to WHINE some more and straighten out one thing - NO! Performance did not run out of stock once but TWICE - While they were fumbling my order and losing it, they then could not fill my second request to replace the first one that was lost. It's your kah-muh anjin-san |
#26
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Too Stupud and Whiny here
"SaintDan" dcxdanATwowwayDOTcom wrote in message ...
Hello everyone one, this is Dan the "Too Stupid and Whiny customer" [snip] Dear Dan, I hope that you can forgive us for not reading past your first sentence. Carl Fogel |
#27
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Performance Bike still SUX
"Peter" wrote in message news:cNwAb.447073$Tr4.1249112@attbi_s03... Bartow W. Riggs wrote: I think it is important to have a personal relationship, especially with your favorite mechanic. I hope I never own anything so unreliable that I end up developing a personal relationship with my mechanic. Doesn't that depend on who she is?? |
#28
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Performance Bike still SUX
Saintly,
I'll preface this by saying that my first stop is always my LBS which happens to be very, very good for all things mechanical. I will always try them first. That said, I've ordered many things from Performance, mostly clothing closeouts/sale items and have never, ever had a problem. The only glitch I ever experienced was 10 years ago when a warehouse person pulled a 28c tire instead of the 23c that I wanted. They sent the correct tire, no shipping charge, with two day delivery. And, they said to simply keep the incorrect size tire. Now, these were Conti training tires at about $12 ea. But, I considered the service to have been excellent. But then, I was nice. Were you nice? "SaintDan" dcxdanATwowwayDOTcom wrote in message news Hi, Just a follow up to the back order problems I have had with an order from Performance Bicycle as copied below. I finally was able to convince Performance that my shipment of the bike repair stand was missing in the mail. I sent back the confirmation sheet they sent me and was expecting them to send the product to me that day. NO.... talk with Chris in Customer service and he said that it is back again on BACK ORDER. I asked him what kind of company would let there suppliers screw up their business like that. He was quite silent for a while and I figured he was "Clueless" like many other companies that don't put their supplier's or vendor's feet to the fire. Well, I asked for my money back and said I will never deal with Performance Bike company again - MORE silence on the phone line.......... Pretty disappointing how lousy customer service is in this country of ours. Then it seems when a company does run into financial problems, they blame the Japanese, the economy, there competition and even the weather - Hello... look in the mirror :-) Well, maybe someone else has had a better experience with Performance Bike - luck you. Dan My original posting........ Hello, I don't want to bitch too much but has anyone else had problems with Performance Bicycle catalog orders. I ordered from them in mid October and one item was "out of stock" at the time. Said that it would be back in stock and then ship in November. Three weeks later it was restocked and sent to me BUT then 2 1/2 weeks later I still don't have it. Well, my REAL problems started when I tried to talk with someone at Performance. I have been put off, had excuses and explanations told to me, was promised a call back from someone in management who never called. back and just generally treated like a BOOB for complaining. Are they having business problems? Order problems, vendor problems or ......Possibly heading toward putting up the "Out of Business" sign? Funny thing is, I just got some catalogs the other day from Bike Nashbar and Super Go Bike shop - are they any better to deal with? Dan |
#29
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Performance Bike still SUX
Tim McNamara writes:
"Kerry Nikolaisen" f o u r n i k s @ c h a r t e r . n e t writes: Why bash the customer who has had a bad experience? He is only relaying his frustrations to you. Nah, he's whining. His stuff was backordered, which just happens sometimes and he took it personally. Something like 5% of all people are clinically depressed at any given time. If one of these depressants needs to ride his bike, and he orders parts to repair his machine, in order to exercise and get well, and the parts are not available, do you really and truly think he's "whining" ?!?! I'm not joking I know somebody who used his bicycle to cure depression for over 30 years. Snap judgements are a bad idea. - Don Gillies San Diego, CA |
#30
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Performance Bike still SUX
Snap judgements are a bad idea.
No they aren't. -- _______________________ALL AMIGA IN MY MIND_______________________ ------------------"Buddy Holly, the Texas Elvis"------------------ in.edu__________ |
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