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11/24/03 OPEN LETTER TO ROBERT STEIN: SEAT DAMAGE UNRESOLVED SINCE 8/18/03
Robert,
I am including jpegs of the seat failure, & paint defect. Jpeg #11 shows only the most serious paint problem. There are more that are tiny in comparison. Jpegs #9 & 10 show the collapse of the left side bolt-hole area. I'd appreciate the fastest possible response to this, since even with oversized washers & patching I shortly won't be able to ride. Dear Michael, This never happened before (seat failure) and I'm waiting for the composite expert (subcontractor) to come back from vacation to get a satisfactory explanation what is wrong with the seat you received. The carbon seat is supposed to be lighter and stronger at the same time. My best guess is that they tried to cheat out a layer of carbon hoping that nothing will go wrong. Please find a way to make a snapshot of the damage and I'll do my best to provide you with a replacement seat. The idea sounds reasonably, however, the carbon seat never should have failed. The only possible damage one would expect is if the seat is smashed by a heavy stroke of a car or such vehicle, but otherwise it should remain intact. About the paint: Looks I really a have a serious problem with the subcontractor. He claims he did everything as usual and agreed. I have no reason not to believe you and now I'm not sure how to compensate you for the problem. As you might have seen, I already removed the Schwalbe City Marathon tires from the offer list on my site, even though I received no other complaint. I fear I'll have to remove the carbon seat and custom paint as well from the offer or look for new subcontractors. Lack of images to document the damages makes it harder for me because it's my word against theirs, I claim there is some damage that never should have occurred, they say it's not true, and that I'm only trying to get something out of them... PS. Sorry for my delayed response, family problems. Sincerely, Robert Stein web: http://www.steintrikes.com 11/24/03 After repeated requests, Mr. Stein claims to be broke, & seeking a buyer. I have repeatedly requested Mr. Stein to do his utmost to have his INDEPENDENT SUBCONTRACTING SEAT MFG. REPLACE A CLEARLY DEFECTIVE SEAT. This has been met with absolutely no response, and (I trust) is unacceptable to all of us who appreciate honorable work & responsible customer service. Michael Talley Talley Trans, Inc. |
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11/24/03 OPEN LETTER TO ROBERT STEIN: SEAT DAMAGE UNRESOLVED SINCE 8/18/03
First, I empathize your situation with your seat and paint. However, I
also have a lot of respect for Robert Stein, as he has persevered through more hardships than we can ever imagine. As for your open letter, it seals Robert's fate. Therefore, I can only hope that you have been fair in posting your claims. BTW- I tried his website at www.steintrikes.com and it appears to be down. Too bad, as Robert had pioneered the value priced tadpole in Europe. He will be missed. :-((( Regretfully, Rick Horwitz wrote in message om... Robert, I am including jpegs of the seat failure, & paint defect. Jpeg #11 shows only the most serious paint problem. There are more that are tiny in comparison. Jpegs #9 & 10 show the collapse of the left side bolt-hole area. I'd appreciate the fastest possible response to this, since even with oversized washers & patching I shortly won't be able to ride. Dear Michael, This never happened before (seat failure) and I'm waiting for the composite expert (subcontractor) to come back from vacation to get a satisfactory explanation what is wrong with the seat you received. The carbon seat is supposed to be lighter and stronger at the same time. My best guess is that they tried to cheat out a layer of carbon hoping that nothing will go wrong. Please find a way to make a snapshot of the damage and I'll do my best to provide you with a replacement seat. The idea sounds reasonably, however, the carbon seat never should have failed. The only possible damage one would expect is if the seat is smashed by a heavy stroke of a car or such vehicle, but otherwise it should remain intact. About the paint: Looks I really a have a serious problem with the subcontractor. He claims he did everything as usual and agreed. I have no reason not to believe you and now I'm not sure how to compensate you for the problem. As you might have seen, I already removed the Schwalbe City Marathon tires from the offer list on my site, even though I received no other complaint. I fear I'll have to remove the carbon seat and custom paint as well from the offer or look for new subcontractors. Lack of images to document the damages makes it harder for me because it's my word against theirs, I claim there is some damage that never should have occurred, they say it's not true, and that I'm only trying to get something out of them... PS. Sorry for my delayed response, family problems. Sincerely, Robert Stein web: http://www.steintrikes.com 11/24/03 After repeated requests, Mr. Stein claims to be broke, & seeking a buyer. I have repeatedly requested Mr. Stein to do his utmost to have his INDEPENDENT SUBCONTRACTING SEAT MFG. REPLACE A CLEARLY DEFECTIVE SEAT. This has been met with absolutely no response, and (I trust) is unacceptable to all of us who appreciate honorable work & responsible customer service. Michael Talley Talley Trans, Inc. |
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11/24/03 OPEN LETTER TO ROBERT STEIN: SEAT DAMAGE UNRESOLVED SINCE 8/18/03
With the greatest wishes for Robert & his future, the RoadShark is the
finest HPV I've ever owned in speed, design, fun & comfort. In unapologetic fairness, it is also the shoddiest in finish: paint that's peeling off within 2 weeks of purchase, bolts that you could practically bend bare-handed, tires that seemed to literally shred within two weeks (appeared to be 'retread' Schwalbes if you could even call them that), & the defective excuse for a fiberglass M5 knock-off seat. Never-the-less I'm still glad I made the buy. I want his seat sub-contractor to stand up for his work, show good conscience and integrity and replace his defective seat. Yours, MIchael Talley Talley Trans, Inc. |
#5
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11/24/03 open letter to Robert Stein
wrote:
: that's peeling off within 2 weeks of purchase, bolts that you could : practically bend bare-handed, tires that seemed to literally shred : within two weeks (appeared to be 'retread' Schwalbes if you could even Maybe they have improved: I didn't notice anything wrong with the bolts and the tires are quite ok too (Schwalbe Stelvios, obviously the same stuff you could get from any shop... and the price was quite a bit cheaper than from ICE if I recall). Some people have complained about a steering geometry that is a bit screwed up and about the seat mounting brackets being too weak, but I have had no problems with either of these. : call them that), & the defective excuse for a fiberglass M5 knock-off : seat. Defective how? IMO the seat could be much stiffer and stronger, but mine isn't defective, not yet at least. About the info on Steintrikes going bankrupt: we'd need to confirm that from a 2nd source, of course. Somehow people seem to be a bit drawn to jump to rumours about bent makers going bankrupt and cry wolf. Even bankrupcy doesn't mean the end of production, as somebody could step up and continue the business. A small company like Steintrikes could be a good starting point for somebody who has ambitions about making tadpoles. -- Risto Varanka | http://www.helsinki.fi/~rvaranka/hpv/hpv.html varis at no spam please iki fi |
#6
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11/24/03 OPEN LETTER TO ROBERT STEIN: SEAT DAMAGE UNRESOLVED SINCE 8/18/03
IF Robert Stein has truly faded to black tis a sad day for all bent riders
with a 3rd wheel. Joshua ***** "Hellbent Rick" wrote in message ... First, I empathize your situation with your seat and paint. However, I also have a lot of respect for Robert Stein, as he has persevered through more hardships than we can ever imagine. As for your open letter, it seals Robert's fate. Therefore, I can only hope that you have been fair in posting your claims. BTW- I tried his website at www.steintrikes.com and it appears to be down. Too bad, as Robert had pioneered the value priced tadpole in Europe. He will be missed. :-((( Regretfully, Rick Horwitz wrote in message om... Robert, I am including jpegs of the seat failure, & paint defect. Jpeg #11 shows only the most serious paint problem. There are more that are tiny in comparison. Jpegs #9 & 10 show the collapse of the left side bolt-hole area. I'd appreciate the fastest possible response to this, since even with oversized washers & patching I shortly won't be able to ride. Dear Michael, This never happened before (seat failure) and I'm waiting for the composite expert (subcontractor) to come back from vacation to get a satisfactory explanation what is wrong with the seat you received. The carbon seat is supposed to be lighter and stronger at the same time. My best guess is that they tried to cheat out a layer of carbon hoping that nothing will go wrong. Please find a way to make a snapshot of the damage and I'll do my best to provide you with a replacement seat. The idea sounds reasonably, however, the carbon seat never should have failed. The only possible damage one would expect is if the seat is smashed by a heavy stroke of a car or such vehicle, but otherwise it should remain intact. About the paint: Looks I really a have a serious problem with the subcontractor. He claims he did everything as usual and agreed. I have no reason not to believe you and now I'm not sure how to compensate you for the problem. As you might have seen, I already removed the Schwalbe City Marathon tires from the offer list on my site, even though I received no other complaint. I fear I'll have to remove the carbon seat and custom paint as well from the offer or look for new subcontractors. Lack of images to document the damages makes it harder for me because it's my word against theirs, I claim there is some damage that never should have occurred, they say it's not true, and that I'm only trying to get something out of them... PS. Sorry for my delayed response, family problems. Sincerely, Robert Stein web: http://www.steintrikes.com 11/24/03 After repeated requests, Mr. Stein claims to be broke, & seeking a buyer. I have repeatedly requested Mr. Stein to do his utmost to have his INDEPENDENT SUBCONTRACTING SEAT MFG. REPLACE A CLEARLY DEFECTIVE SEAT. This has been met with absolutely no response, and (I trust) is unacceptable to all of us who appreciate honorable work & responsible customer service. Michael Talley Talley Trans, Inc. |
#7
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11/24/03 open letter to Robert Stein
EVSolutions wrote:
: IF Robert Stein has truly faded to black tis a sad day for all bent riders : with a 3rd wheel. At least the website was up yesterday. If having the website down means bankrupty then Steintrikes is not bankrupt ;-p :-) -- Risto Varanka | http://www.helsinki.fi/~rvaranka/hpv/hpv.html varis at no spam please iki fi |
#8
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11/24/03 open letter to Robert Stein
Risto,
Yes, I tried it today and it was up and running. I wish Robert all the best, and hope he can get these small problems sorted out. Rick Horwitz wrote in message ... EVSolutions wrote: : IF Robert Stein has truly faded to black tis a sad day for all bent riders : with a 3rd wheel. At least the website was up yesterday. If having the website down means bankrupty then Steintrikes is not bankrupt ;-p :-) -- Risto Varanka | http://www.helsinki.fi/~rvaranka/hpv/hpv.html varis at no spam please iki fi |
#9
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11/24/03 open letter to Robert Stein
Hellbent Rick wrote:
Risto, Yes, I tried it today and it was up and running. I wish Robert all the best, and hope he can get these small problems sorted out. Robert posted to the trikes list today to say that he has not "left the building". -- Carol Hague Westcountry Recumbents http://www.trikescdrom.com Feet first on three wheels. |
#10
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11/24/03 OPEN LETTER TO ROBERT STEIN: SEAT DAMAGE UNRESOLVED SINCE 8/18/03
Robert has posted a reply concerning the so-called demise of his company and
denies all rumors as such. End of story. I hope Mike gets everything straightened out with his seat problem. Rick Horwitz wrote in message om... Robert, I am including jpegs of the seat failure, & paint defect. Jpeg #11 shows only the most serious paint problem. There are more that are tiny in comparison. Jpegs #9 & 10 show the collapse of the left side bolt-hole area. I'd appreciate the fastest possible response to this, since even with oversized washers & patching I shortly won't be able to ride. Dear Michael, This never happened before (seat failure) and I'm waiting for the composite expert (subcontractor) to come back from vacation to get a satisfactory explanation what is wrong with the seat you received. The carbon seat is supposed to be lighter and stronger at the same time. My best guess is that they tried to cheat out a layer of carbon hoping that nothing will go wrong. Please find a way to make a snapshot of the damage and I'll do my best to provide you with a replacement seat. The idea sounds reasonably, however, the carbon seat never should have failed. The only possible damage one would expect is if the seat is smashed by a heavy stroke of a car or such vehicle, but otherwise it should remain intact. About the paint: Looks I really a have a serious problem with the subcontractor. He claims he did everything as usual and agreed. I have no reason not to believe you and now I'm not sure how to compensate you for the problem. As you might have seen, I already removed the Schwalbe City Marathon tires from the offer list on my site, even though I received no other complaint. I fear I'll have to remove the carbon seat and custom paint as well from the offer or look for new subcontractors. Lack of images to document the damages makes it harder for me because it's my word against theirs, I claim there is some damage that never should have occurred, they say it's not true, and that I'm only trying to get something out of them... PS. Sorry for my delayed response, family problems. Sincerely, Robert Stein web: http://www.steintrikes.com 11/24/03 After repeated requests, Mr. Stein claims to be broke, & seeking a buyer. I have repeatedly requested Mr. Stein to do his utmost to have his INDEPENDENT SUBCONTRACTING SEAT MFG. REPLACE A CLEARLY DEFECTIVE SEAT. This has been met with absolutely no response, and (I trust) is unacceptable to all of us who appreciate honorable work & responsible customer service. Michael Talley Talley Trans, Inc. |
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